Manager Service

RESUME

D.A.E (Diploma in Automobile Engineering with 15 years Experience in (Quality Controller, Service Advisor, Floor Controller& Asst manager service)

G. PRABHAKARAN D.A.E (Automobile)

E mail – *******@*****.***

MOB NO: 893-***-****

Career Profile

An effective natural communicator with excellent interpersonal skills developed with a customer focused industry. Dynamic and Proactive with an independent disposition to solve problems under extreme pressure whilst ensuring customer satisfaction and team efforts.

Career Objective

To seek a challenging position as a HR-Executive/Commercial Executive in a stimulating environment envisaging personal growth and career development associating with an organization that provides an ambiance or learning and professional growth. To achieve more than the target given in the company. To obey the rules and regulations of the company I work for.

Academic Credentials

Completed D.A.E (Diploma in Automobile Engineering).

Trainings / Workshops Attended

Attended Honda Marketing and Management Seminar in Honda Siel Cars India Ltd., Noida at Honda International Training and Educational Centre.

Attended Honda Advanced Programme at Honda Siel Cars India Ltd., Noida at Honda International Training and Education Centre.

3 Days Special course for service Advisor on Diagnostic from TATA Motors at Bangalore.

3 Days Product knowledge Training from TATA Motors at Pune.

Career Progression

Assistant Service manager

Reporting to General manager – service.

M/S MAANSAROVAR HONDA – Passenger Car Dealer ( GROUP OF MAANSAROVAR AUTOMOBILES) (2018 – CURRENT)

Daily monitoring of vehicle inflow & revenue in total group

Planning for new business generation conductivity activities like events & data collection

Exploring potential business avenues, developing new service points and meeting pre-set revenue collection and profitability targets.

Closely monitor workshop operations and implement the system of operation

Service marketing activation to enhance vehicle inflow, customer turn up, arranging surveys to generate customer feedback and analysis of data.

Customer complaints handling and effective closing

Daily analyze the all reports and make action plan for implementation.

M/S OLYMPIA HONDA (Group of Khivraj Motors) (2014 to – 2018)

ASST MANAGER -SERVICE

Reporting to Dealer General Manager

Take care of complete business flow

Take care of process as per schedule

Daily analyze csi score

Follow up daily taken for effective revenue

MPL AUTOMOBILES AGENCY PVT LTD (MAHINDRA & MAHINDRA) (April 2011 -14)

FLOOR CONTROLLER - SERVICE

REPORTING TO DEALER SERVICE MANAGER

Responsibilities:

Conduct daily Morning Meeting

Allocate below 3 hrs jobs to Quick bay

Monitor special tools usage by the Technicians

Escalate non-functioning of tools and equipment

Allocate vehicles based on capability and staggered appointment

Verify the recommended jobs mentioned by SA before job allocation

Explain the job requirements to technician from customer verbatim

Explain the findings of the per road test to the technicians

Capture the sub contractural jobs and time taken

Track same day delivery

Update the bay availability status for appointments

Partcipate in daily evening meeting

Track and escalate the RO’s waiting for spares

Escalate wrong part supply issues

Provide feedback on RO quality to SM

Scheduling for morning gathering

Sundaram Motors Limited (May 2008 – Feb 2011)

(Authorized Honda Passenger Car Dealer)

Service Advisor

Reporting to Service Manager

Responsibilities:

Attend to vehicles as per appointment

Capture customer verbatim

Check vehicle history for each and every vehicle

Check for revisit, service action, shield status, corporate customer, battery & tyre condition

Reconfirm job request with customer

Install disposable protective covers before JI

Joint inspection with owner/driver

Capture recommended jobs in RO

Customer signature on the repair order

Verify all job completion by technician

Explain job and bill to customer through pre invoice

Recommend quick service for jobs falling within 3 hrs

Follows daily NDC

Manipal Automobiles (P) Ltd (Oct 2002 – April 2008)

(Authorized Dealer for TATA Motors and FIAT)

Service Advisor

Reporting to Service Manager

Responsibilities:

Attend to vehicles as per appointment

Capture customer verbatim

Check vehicle history for each and every vehicle

Check for revisit, service action, shield status, corporate customer, battery & tyre condition

Reconfirm job request with customer

Install disposable protective covers before JI

Joint inspection with owner/driver

Capture recommended jobs in RO

Customer signature on the repair order

Verify all job completion by technician

Explain job and bill to customer through pre invoice

Recomend quick service for jobs falling within 3 hrs

Follows daily NDC

Chennai Ford (Dec 1998 – Aug 2003)

Quality Controller (QC)

(Authorized Dealer for Ford Passanger Cars)

Road test maximum 12 vehicles per day

Participate in daily morning meeting

Take road test only with protective covers on

Mention the road test remarks on the RO

Use of Check Sheets

Technical SOP adherence

Participate in daily evening meeting

Carry out pre and post road test

Complaint resolution confirmation post road test

Trident Garage (May 1995- Sep 1998)

Mechanic

Under taken all kinds of Indian & Imported Cars Namely Mercedes-benz, BMW, Audi, Volkswagen, Alfaromeo, study baker, Toyota, Honda, & Extra.

Key Skills

Hard working, sincere, dedicated with a strict sense of work ethics and a remarkable sense of purpose.

Desire to grow a business to new levels of success.

Ability to work under pressure.

Observant and able to recognize good idea.

Enthusiastic, versatile, problem solver, multiple tasks, responds creatively and quickly.

I would like to work in a Challenging environment

Fast learner

I would like to learn new concepts

Customer Service Oriented

Other Skills

Good Administrative skills

Communication skills

Knowledge in Automobiles

Commanding capability

Other Interests

Sports (Foot Ball, Cricket, Volley Ball etc)

Hearing Music

Auto Passion

Like to drive long distances

Other information

Languages known: English, Tamil (Read, Speak & Write)

Holding Indian Driving License

Personal Data

Name : G. PRABHAKARAN

Father’s Name : Mu. Guruswamy

Date of Birth : 30th Sep. 1975

Height : 5’5”

Weight : 72 Kgs.

Marital Status : Married

Eye Sight : Normal

Holding passport : Yes

Declaration

I hereby declare the above stated information is true to my knowledge and belief

(G. Prabhakaran)

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