Service Representative Customer
Resume:
Djoan Grace S. Reyes
Unit ** Parkwood Villas Benitez St. Cubao, Quezon City
***************@*****.***
Objective:
Seeking job opportunity in a department that reward positive results, hard work, loyalty and dependability in a team environment.
Strengths and Skills:
Computer Literate (MS Office, Excel, Data Opera, Internet, Microsoft word) Productive in high volume and high stress environment. Natural flair and ability to work on own initiative or as part team. Excellent customer service.
Professional Experience:
Grand Taipan Land Development Inc.
Sales Documentation Specialist/Receptionist
August 2017 up to present
• Focus on developing and maintaining efficient record-keeping systems that enable fast and easy access to needed information.
• Records, policies and procedures that develop must cover handling of data across its life span from data creation to storage to retrieval to destruction.
• Precision and accuracy are required when inputting data and filing it correctly.
• Requires good listening and communication skills to assess the evolving data needs of managers and front-line staff.
Myhometown
Receptionist
November 2016-July 2017
• Receiving visitors at the front desk by greeting, welcoming and directing them.
• Answering screening and forwarding incoming phone calls
• Receiving and sorting daily mail.
• First point of contact for our company.
• Should have a pleasant personality, as this is also a customer service role.
• Should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations.
• Multitasking and stress management skills are essential. White Beauty Face and Body Center
Aesthetician
April 2014-November 2016
• Provide facials, hair removal, exfoliation, and even makeup or skin formula application tips.
• Perform a variety of facial and body procedures intended to increase, improve or maintain the appearance and health of human skin.
• Promote skin health, educate post-surgical patients, or increase a patient's self-confidence about their appearance.
Eastvantage
Customer Service Representative
October 2013-March 2014
• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Identifying customer needs and helping customers use specific features
• Analyzing and reporting product malfunctions
White Beauty Face and Body Center
Aesthetician
March 2011-October 2013
(same as above)
Corpuz Ejercito Macasaet Rivera and Corpuz Law Offices Receptionist/Secretary
May 2010-October 2010
• Manage the daily/weekly/monthly agenda and arrange new meetings and appointments.
• Prepare and disseminate correspondence, memos and forms.
• File and update contact information of employees, customers, suppliers and external partners.
• Support and facilitate the completion of regular reports
• Develop and maintain a filing system.
• Check frequently the levels of office supplies and place appropriate orders
• Make travel arrangements.
• Document expenses and hand in reports.
• Undertake occasional receptionist duties.
Education:
Tertiary Level:
Centro Escolar University (BS Nursing)
2005-2006
Mendiola, Manila
Secondary Level:
Tomas Del Rosario College
Year Graduated: March 2005
Balanga, Bataan City
Primary Level:
Cupang Elementary School
Year Graduated: March 2001
Balanga, Bataan City
Seminar Attended:
Labor Relations, Human Relation and Productivity (LHP) Seminar Department of Labor and Employment July 26, 2011
Creative Skin MEDquip Inc
IPL Training
January 8, 2014
I certify that the above information is true and correct to the best of knowledge. Djoan Grace S. Reyes
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