Manager Housekeeping

Crown Plaza Deira Dubai

E-mail - *****************@*****.*** Contact No+971 055*******

Objective

Seeking a mid-senior level assignment with an organization, where my 9+ years hospitality experience, as well as interpersonal and management abilities will be utilized in a challenging and

growth-oriented environment.

Summary of Experience

Resource Management

Innovation and Guest delight

Training and Development

Team Building and Counseling

Inventory Management

Budgeting and Planning

Ability to instill the organization vision and develop a dynamic team.

Creative with a positive attitude and steadfast commitment to excellence.

Achievement and Awards

Best Manager of the Hotel 2016

Big Boss Award (Novotel Pune, India)

Best Manager of the Hotel 2015

Big Boss Award (Novotel Pune, India)

Education Qualification

Bachelor of Art (Hospitality), Edinburgh Napier University

Institute of Advanced Management, Kolkata

Computer Proficiency

MS Office

DTP

Language Proficiency

English, Hindi and Bengali

Career

Housekeeping Manager (Department Head)

Crown Plaza Deira, Dubai (UAE) Sep 2019- Till Now

Responsible for short and long term planning and the management of the hotel’s housekeeping operations.

Recommend budget, labor cost plans and objectives and manage within the approved plans.

Maintain a strong understanding of housekeeping and laundry supplies.

Train employees on the importance of greeting guests and assisting with their requests.

Partner with the General Manager to purchase linens and housekeeping supplies as needed.

Monitor and develop team member’s performance including conducting performance evaluations and delivering recognition.

Manage daily activities of the department. Plan and organize work, communicate goals, and schedule employees to ensure proper coverage.

Communicate and enforce all hotel policies and procedures.

Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing training and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations.

Assist in recruiting and interviewing new team members as needed.

Conduct new hire and on-going training as needed.

Respond in a courteous and prompt manner to all guest question and/or concerns.

Maintain open communication between management and employees.

Research and evaluate new product and methods to increase efficiency and productivity.

Responsible for developing performance standards, procedures and rules used to ensure proper and safe work habits and a safe work environment. Conduct regularly scheduled training sessions on those safe work habits.

Executive Housekeeper Oct2018 – Oct 2019

Radisson Blu Hotel, Guwahati (INDIA)

As Executive Housekeeper the key responsibility area is to direct and control housekeeping operations and associates of the housekeeping department. Co-ordination between housekeeping team to inspect assigned areas to ensure standards are met. Also responsible for the brand and overall functioning of areas such as Laundry; Public Area; Landscape & Horticulture.

Communicate and enforce policies and procedures. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

Analyzing daily revenue and cost reports, prepare realistic annual budget. To analyze monthly P&L statements to ascertain that all costs are in line. To enforce all pre-check and check control procedures. To monitor the quality and quantity of inventory items used in smooth running of department.

Responsible for budgeting, forecasting, and financial planning of the department. Manage the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction.

Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. Manage operating expenses to maximize costs while providing excellent guest services.

Coordinate department's activities with other departments to facilitate increased levels of communication and guest satisfaction. Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies.

Smooth Pre opening of the project, strategizing the specific operational requirements for guests, Standards, SOP formulation and Implementation for the department, Synchronizing and updating the departmental SOP’s (Continuous upgradation).

Prepared product knowledge and Standard Operating Procedure (SOP) presentations

Indenting and procuring items of quality through vendors. (comparative quotes, negotiations and Quality approval process)

Housekeeping Manager June 2017- Oct 2018

Novotel, SIPCOT, Chennai (INDIA)

Managing hotel housekeeping & laundry operations

Suggested & implemented hotel improvement plans with the concurrence of General manager

Analyzed consumption pattern for guest supplies and set up par stock for pantries and housekeeping stores

Budgeting and planning the occupancy consumables requirement at par the forecast by the hotel

Select & finalize new furnishings that are eco-friendly without compromising on hotel aesthetics

Schedule and conduct periodical staff meetings addressing the routine challenges and brain storm on improvisation of services

Performance assessments for team leaders and Assistant manager

Proactively conduct precon with operational departments for hassle free group movement

Achieved 100% in external hygiene audit by Diversey, Inc.

Achieved 88% in external HSE audit by Bureau Veritas S.A.

Assistant Housekeeping Manager Jul 2015 – May 2017

Novotel, Pune (INDIA)

Assisted Executive Housekeeper as second in Command managing department operations

Optimizing work productivity by effectively scheduling and allocating available resources

Ensured uncompromising adherence of organizational standards in hygiene, cleanliness and maintenance of equipment, fittings and fixtures

Ensured the highest level of service and standards at all time

Responsible for making Department Roster

Ensured that all rooms and public areas are maintained in the best standards and preventive maintenance schedules being executed religiously

Ensure through effective supervision that all services offered in the housekeeping department are always available and are carried out with the outmost efficiency as per SOP

Recruitment screening of staff on the proficiency, scheduling and planning orientation and training

Secured 98.3 % for housekeeping in LRA Audit 2015

Scored 100% (Rooms) in Hygiene Audit done by Diversey, Inc. &

94% overall housekeeping

Housekeeping Team Leader (INDIA)

Novotel, Kolkata (Pre-opening) Feb 2014 –Jun 2015

Ibis and Novotel, Bengaluru Tech Park (Pre-opening) Jun 2011 – Jan 2014

Responsible for snagging of all category guest rooms for a better product

Set-up various guest rooms as well as back of the house

Rolled out the operational process with standardization by drafting SOPs, Forms and Formats, Policies and procedures

Ensured collaborative team work and smooth inter-departmental relationship

Imparted training to staff on the Accor and hotel brand standards

Consistently monitored and checked rooms to offer defect free rooms to the guest with brand standards maintained at all times

Maintained various inventories (Linen, Guest Supplies, Machines and equipment, Chemicals) at par stock

Diligent recording of Lost and Found and systematical disposal process

Tracking guest preferences through daily guest interaction & observations to dazzle & delight the guest

Conducted daily briefing, grooming check & job assignment

Guiding, supervising and motivating the team member for optimum productivity

Efficiently managed manpower adhering the HR welfare policies

Well versed with property management system-Opera, Madelia & Control desk operation

Organize departmental meetings and record MOM

Personal Details

D.O. B - 10 Nov 1990

Marital Status - Unmarried

Passport Details

Passport No. - R2756384

Date of expiry - 22/06/2027

Date: 21 Mar 2018 Signature

Contact this candidate