Customer Service Insurance

[**** Virginia Ave.]

[Midland, TX *****]

[432-***-****]

[***************@*****.***]

[NORMA HERNANDEZ]

EDUCATION

Midland High School/ Graduated 1985

Midland, TX

IBS International Business School for Cosmetology/2004

Olympia University

Alamogordo, NM

PROFESSIONAL

PATIENT ACCESS REGISTRAR MMH [12/16/2013- 03/25/2019

MIDLAND MEMORIAL HOSPITAL

4000 ROSALINDREDFREN GROVER PARKWAY

MIDLAND, TX 79701

DUTIES INCLUDED:

EFFICIENT CUSTOMER SERVICE, IN A FRIENDLY MANNER

REGISTER PATIENTS

SCHEDULE PATIENTS

COLLECTION PROCESSES

INSURANCE VERIFICATION

PRINT CDS OFF CONDONICS

ANSWER PHONE, ROUTE CALLS TO APPROPRIATE PERSONNEL

SKILLS

Typing/ 10key

Time management

Working in a fast paced environment

Multitasking

Meeting deadlines

Team player

EXPERIENCE

AFFINITY

IDX

ZPAY

SWMI

AHI-LOBBY

DAILY PATIENT LOGS

ATHENA

CERNER

WAYSTAR

OFFICE 365

EMDEON (INSURANCE VERIFICATION)

INSTAMED

CHANGE HEALTHCARE/ AHIQA

REFERENCES

[MIDLAND MEMORIAL HOSPITAL]

[Human Resources Department]

[432-***-****]

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