Store Manager Sales

SUMMARY

Strategic Sourcing Executive with first-rate negotiation skills and a strong work ethic. Diverse experience in Global IT Category Management Sourcing, SRM Management, Contract Negotiation, and Spend Analytics. (Analytical Insights, Market Expertise, Vendor Innovation, Risk Mitigation.) Industry Experience includes: Travel, Media, Financial Services and Telecom.

EXPERTISE

Business Requirements System Integration Agile/Waterfall Methodology SQL Server

Bug Tracking/Reporting Software Test Life Cycle (STLC) GUI, UAT, SDLC, Regression Test Scenarios

TECHNOLOGY

Development Methodologies: Agile/Scrum, Waterfall

Operating Systems: Mac OS/, Windows7/8/Vista/XP

Databases: SQL Server, Oracle

Office Tools: MS Office Suite, MS Project, Microsoft Share Point, Adobe Products

Languages: HTML, XML, JavaScript, ASP

Testing Tools: HP QC, ALM

Defect and Management Tool: HP Quality Center (QC) & JIRA

Methodologies: Waterfall, Agile, GUI, UAT, SDLC, Regression

Browsers: Google Chrome, Mozilla Firefox, Microsoft Internet Explorer, Opera

PROFESSONAL EXPERIENCE

Altice USA, Brooklyn NY 03/2018 – Present

Store Lead

Altice USA is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.

Creating an outstanding buying experience for the customer.

Executing floor leadership—own the sales floor with the Store Manager; greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries. Set the ideal example of an exceptional Sales Associate – be the one other Sales Associates look to for guidance on how to succeed.

Coaching and develop Sales Associates in assessing customer needs and right fitting the customer with the total technology solution.

Working with store management in opening, closing and operating the retail facility, including but not limited to cash handling and deposits as governed by operations control standards.

Working with the Sales Associates to problem solve customer issues.

Completing accurate paperwork and transactions according to company policies and procedures.

Supporting with inventory counts as needed.

Assisting in maintaining store appearance and merchandising standards.

Helping with all functions within a retail store in compliance with policies and procedures.

Collaborating in other tasks, duties, or projects as assigned by management.

JPMC, Tampa, FL 3/2017 - 2/2018

UAT Test Analyst

Wholesale Client Onboarding (WCOB) is a global initiative in JP Morgan that spans the Investment Bank, Global Corporate Bank, Treasury and Securities Services. The objective is to implement a standardized and consistent client onboarding service across the wholesale bank to deliver world class client experience and comply with company regulatory obligations.

Provided support the strategic work stream responsible for delivering a new Client Due Diligence system reporting into the Program Manager.

Interacted with product owners and development teams to write test script.

Prepared test scripts and dependently tested data.

Designed, developed and Peer-reviewed of end user test cases.

Reported and following a defect through to closure in proactive manner.

Partnered with large scale compliance and regulatory driven projects.

Wrote and maintained high level test scenario and test scripts as a KYC, AML or Client Onboarding.

Experienced of BCT, defect reporting, defect prioritization and working with user stories.

Decreased IT workload by 35% due to improvement of QA processes.

Merrill Lynch, Princeton, NJ 9/2014 - 8/2016

QA Functional Tester

Merrill Lynch is one of the world’s leading financial institutions with a full range of banking, investment, financial and risk management products and services. Provided support and monitored the development of client application as well as Financial Advisors’ application of Wealth Management Program Maintaining software consistency, making sure the clients and stakeholders get and view the proper information about RASP.

Gathered requirements from Business Analyst and analyzed them for testing perspective.

Participated in Scrum standup meetings.

Experienced of executing manual testing during STLC.

Developed and executed test scenarios and test script.

Constructed testing environments simulate real world environment.

Implemented Functional Testing by thoroughly reading the documents.

Performed Regression Testing to ensure that no new problem goes undetected.

Worked closely with developers in bug triage and ensuring closure of bugs.

Communicated the bug status daily during defect review calls.

Bottomline Technologies, Great Neck, NY 6/2010 - 7/2014

QA Analyst/Tester

Bottomline Technologies provides cloud-based payment, invoice and banking solutions to corporations, financial institutions and banks around the world. Using the product-unique check request capability and automated application processing, remote sites can handle immediate payment needs and route the output to the appropriate financial institution.

Reviewed and analyzed Business requirement and Functional specification.

Attended requirement review meetings and provided feedback to the Business Analyst.

Created Test Plan, Test Cases based on BRD.

Implemented Smoke, Functional, Regression and Back-end testing.

Created SQL queries to manipulated data using Query Analyzer.

Executed test scripts manually and identified deviations from expected results.

Worked closely with developers to discuss defects and resolutions.

Assisted Business Analysts in provided support User Acceptance Testing.

EDUCATION

Master of Science - State University of Ukraine - 09/1995 - 06/2000

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