Customer Service Office

Sharonda Brown

**** ********* ***. #****

Houston, TX 77040

***-******-******

**********@***.***

SUMMARYummary

An administrative professional with more than ten 10 years of office and warehouse experience excelling in record management, quality control, and superior customer service

Entrusted with highly confidential medical, insurance, and personnel information

Committed to the challenge of providing quality customer service

Demonstrated the ability to work effectively and congenially with employees of diverse ethnicity

Possess the skills to handle multiple tasks, prioritize, and problem-solve

Self-starter with a strong willingness to learn and the ability to work in a fast- paced high stress environment

OBJECTIVEbjective

To serve as an administrative professional with a growing company while contributing to the departments overall success

EMPLOYMENT EXPERIENCE

Houston Fire Department 08/2008-06/2009

Senior File Clerk

Performed various clerical and administrative support including processing documents, researching, and maintaining file records

Maintained increased management productivity

Answered inquiries from the departments 4,300 classified civilians and employees regarding benefits, insurance, and policies

Sorted and distributed incoming mail, answered multi-line telephones and greeted civilians in a professional manner

Operated office equipment including a personal computer, scanner, fax, and Windows based programs.

Provided back-up assistance for Human Resources

Staff Management 05/2003-10/2007

Temporary Agency (various positions)

Run in test verifier and Final Tester (Hewlett Packard)

Operated server units (DL380, DL360, DL580, DL585, etc.) from run-in bays

Responsible for conducting final testing on server units before being packed and shipped out

Assembly and packaging

EDUCATION

Mansfield Business School – majored in data entry and accounting 1990-1991

Booker T. Washington High School – Houston, TX 1990

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