Engineer Cisco
Resume:
PATRICE DIONNE
Durham, NC 27703
*******@*****.***
PROFESSIONAL SUMMARY
Highly technical, results driven Professional with over 30 years of high technology industry experience in multiple countries. Demonstrated success in the design, development, test, deployment and support of telephone systems. Proven ability to lead, motivate and coach all levels of engineers. History of out of the box thinking with an entrepreneurial spirit.
SKILLS AND CAPABILITIES
Bilingual- French/English
EXPERIENCE
Cisco Systems (RTP, NC) January 2017-Present
Senior VOIP Engineer (Classified Network Support)
Primary role is to lead a team to create and test upgrade/installation procedures for multiple DOD agencies. Testing included various versions of CUCM, IM&P, Unity Connection, UCCE/PCCE, MGCP gateways, MRA through Cisco Expressway and CUBE SIP trunks. Testing also included secure environments using single sign-on and multi-san certificates. Every call type possible for these clusters were tested in non-secure and secure mode.
Kfoce (Consultant at Cisco Systems) December 2014 – December 2016
Senior VOIP Engineer (Classified Network Support)
Lead effort in building and testing an upgrade procedure for the US Army. The upgrade was performed on a secure CUCM 8.6.1 with physical hardware to CUCM 10.5.2 VMWare. The ARMY UC architecture is 100% secure environment using single and multi-san certificates. Every call type possible for this cluster is in a secure mode. This include CUCM, IM&P, Unity and MGCP gateway and Cube Sip trunks.
Century Link May 2014 - November 2014
Senior Voice Engineer
Lead a small team that supported the NOC (level 1 to 3) for the managed care services of Century Link customers on Cisco VOIP networks. We focused on troubleshooting issues with the following UC systems: CUCM, Cisco Unity Connection to UCCX, UCCE, CER, gateways to Fax etc.
Trident Marketing Inc. May 2013-March 2014
UCCE Voice Engineer
Supported and developed a call center which included Cisco UCCE, CUCM and Unity. This consisted of configuration of agents, skill group, and scripting. The call center supported both incoming and outgoing calls. We had 600 employees at 7 locations and with 162 licensees for CAD agents.
Collabera Inc. February 2013-April 2013
Voice Architect
Primary role was to write documentation about the alarm that the VOIP network (Cisco VOIP) generates. This directly supported our NOC’s ability to troubleshoot VOIP networks and issues.
Cynet Systems Inc. July 2012-February 2013
Voice Architect
Roles and responsibilities were to coordinate strategies for defining, deploying, and maintaining the company's in-house IP telephony voice communication architecture and its associated network connections and component hardware (Cisco CUCM and CUCX).
This included managing all engineering projects for VoIP initiatives, planning technology roadmaps, and configuring and optimizing all VoIP cluster systems and services, both internally and those integrated with Internet-based services like the Avaya PBX.
Cisco Systems Inc. (Multiple Positions) Systems Test Engineer 2010-2011
Performance testing of Cisco’s Hosted Collaboration Solution (HCS) virtualized on Cisco’s Unified Computing System (UCS). Configured test bed, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Unified Presence (CUP) that include Cisco Jabber, Cisco Emergency Responder (CER). This was done for multiple clusters including gateway with SRST.
Provisioned and configured Cisco and 3rd party systems with VMWare for virtual switch on the UCS platform.
Responsible of implementation of mobility feature with HCS solution. Complex lab test bed configuration, testing and troubleshooting including Virtual Switch Controller (VCS) SS7 software switch with the HCS solution.
Customer Advanced Engineering 2008-2010
Gathered requirements and created test plans for complex solutions of the Cisco Unified Contact Center. Partnered with Sales Group to conduct onsite service provider customer acceptance testing for the IPCC (Cisco Unified Contact Center). Led the development and support of a complex internal test of IPCC solution. Direct customer interface for field testing of VOIP including the IPCC solution. Designed and built lab infrastructure with virtualization, routers, switches, servers and software.
Systems Test Engineer 2005-2008
Responsible for supporting the Cisco Technical Assistant Center for BTS customers. Responsible for leading engineering test team for new software release for the BTS10200 (VOIP Broadband Telephone Service for cable companies) and validating the Customer Upgrade Procedure
Software/QA Engineer 2001-2004
Network Architecture and Design of the IPT (IP telephone call manager). Defined test requirement for the IPT solution. Developed solution test plan. Part of the team that created multiple IPT clusters for testing purposes. Responsible for the verification of several new Software releases. Created an integrated dial plan for all clusters so that traffic could be routed to any destination.
Systems Engineer 2000-2001
Helped account managers in the Carolinas selling VOIP solutions. Demonstrated to customers the value added of the ISP dial offload solution using the SC2200 (soft switch with gateway) Reduce cost from PRI trunks to SS7 trunks.
Software/QA Engineer 1998-2000
Developed and executed test plans to validate the very large-scale solutions for ISP dial offload. Worked with cross-functional organizations to fully understand new complex solution that filled a variety of Service Provider needs. Led team that implemented the new offload configuration and performed multiple demos to potential customers.
Techsource Service Inc. 1995-1998
Local Access Systems Engineering/Consultant to MCI
Verification of several new Software releases for Nortel’s DMS-100 telephone switch in a Lab environment before releasing the Software for use in the MCI network. Break down of SS7 messaging (The standard for common channel signaling for the telephone networking as defined by ANSI.) from Octal to binary and verifying that it conformed to specs. Using several different types of test equipment that translated and broke down the messaging and compared it to specs as well as doing the manual interpretation of non-standard messaging that the test equipment could not handle. Responsible for testing hardware, software, configuration and database content for Concert (MCI and British telecom joint venture) global network.
Brought the Concert switch into operational state in Sydney, Australia, after initial installation. This included verifying hardware, software, installing initial switch database and performing the necessary tests to prove operational capability and proper interaction with the rest of the Concert network.
Bell Canada International (Multiple Positions)
Consultant to Optus Communication (Brisbane and Canberra, Australia) 1993-1994
Acted as advisor in the implementation of a new SS7 network that combined ATUP (Australian version of SS7) ANSI SS7, the interworking of these protocols and the implementation of the SS7 protocol for communication between GSM Digital Cellular Telephone remotes and the switch. Setup and tested and trained personnel in the installation of Centrex groups on the DMS 100.
Nortel Consultant (Tokyo, Japan) 1990-1993
Worked on three different platforms simultaneously (DMS 100/250/300) to satisfy the need of a customer that was a carrier of International Calls. Setup and tested and trained personnel in the installation of Centrex groups on the DMS-100. Setup their network in a LAB environment including database setup on all three switches with the different SS7 protocols to simulate their network. Responsible for opening trouble reports for the troubles that were found and finding a temporary solution that provided the same or similar functionality for this problem, if it was possible, until the problem was fixed by the vendor. The biggest part of the job was verifying the inter-working and the conformance to specifications of the various protocols (NCCI which is the Japanese version of SS7. various ITU versions of SS7, including, Q764, Q767 and TUP. Various versions of ANSI SS7. Also various other types of signaling such as N6, N5 and R1).
Consultant to Northern Telecom Inc. (New York, NY) 1987-1989
Worked in Northeast Region MDC (Meridian Digital Centrex) support group. This group provided all types of Centrex support for Telephone Companies in the Northeastern part of the United States such as New York Telephone, New England Telephone, Southern New England Telephone, Alltel etc. Onsite support for implementation and testing of new customer Centrex installations. Performed services such as large-scale database changes for flash cuts to reduce customer down time to a minimum.
Bell Canada 1980-1986 Engineer
Responsible for DMS-100 Centrex maintenance and in-change of Interswitch trunk cutovers and installation of new trunks in the switch database. Received customer service complaints. Test, analyze and clear those troubles caused by central office equipment or database errors. Assisted in software upgrades of DMS-100.
Worked in the Regional Surveillance Center in Montreal that monitored all Digital switches for the Province of Quebec during the hours that switches were not attended. (Approx. 70 switches). Responded to alarms and analyzed logs. Repaired those troubles that could be cleared remotely. Determined the severity of those troubles that could not be cleared remotely and if required, dispatching the appropriate personnel.
PATENTS
Patent number 6,945,434 Device that facilitates pouring of liquid from a container
Patent number 7,112,150 Method for chipping and club
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