Administrative Customer

Ayodele OlajumokeOluwakemi

**, ******** ******, ******* ****, Lagos

Telephone Numbers: 080*-***-****, 081*-***-****

Email Address: **********@*****.***

Dedicated and dependable Administrative Officer with seven years’ experience in private sector. A confident and personable professional who excels at prioritizing completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

SCHOOL ATTENDED WITH DATELagos State Polytechnic, Isolo, Lagos State 2010Federal Polytechnic, Ilaro, Ogun State 2006 Kabuki Computer College, Lagos State 2004Badagry Grammar School, Lagos State 1997 First African Primary School, Ebute-Metta, Lagos State 1991

ACADEMIC QUALIFICATIONS

H.N.D in Banking and Finance 2010O.N.D in Banking and Finance 2006 Diploma In Computer 2004Senior Secondary CertificateExamination 1997 First School Leaving Certificate 1991

CAREER HISTORY

Shagoya Nigeria Limited 2013 till datePost: Admin Officer Duties

Initiate and implement best and effective practices in administrative functions.

Lead, direct and mentor administrative staff to achieve maximum output.

Assist and support sales and marketing teams to maximize revenues.

Answer and respond to customer inquiries.

Build customer relationships.

Assist and support accounts department in financial operations.

Assist and support processing payroll records.

Ensure timely completion of financial and other administrative report.

Prepare and analyze financial statements for the management team.

JayPlus Nigeria Limited June 2007– 2012Post: Customer Service

Duties

Deal directly with customers either by telephone, electronically or face to face

Record details of inquiries, comments and complaints

Record details of actions taken

Follow up on customer interactions

Responding promptly to customer enquiries in person or via telephone, letter, and email

Processing orders, forms, applications and requests for information.

Dealing efficiently with questions and queries from customers.

Maintaining up to date computer based files and administrative systems.

Olufunmilayo Enterprises 2001-2003

Post: Cashier Duties:

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments.

Maintain clean and orderly checkout areas.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators or cash registers.

Resolve customers complaints

KEY SKILLS AND COMPETENCIES

Proficiency in Microsoft Office Suite

Proficiency in the use of major office technologies/equipment

Ability to take initiative and work without supervision

Ability to learn quickly and adapt to change

Good interpersonal, communication and analytical skills

Sound administrative and organizational skills

PROFESIONAL QUALIFICATION

Frontier Travel Agents Foundation Course Amadeus Diploma Basic Functionality Course

BIODATA

Date of birth: April 13, 1978 Sex: Female

Religion: Christian Marital Status: Married State of origin: Ekiti

REFERENCES Available on request

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