Social Media Customer Service
Resume:
A L E X S Y S J O N E S
************@*****.***
San Diego, CA 92121
SUMMARY WORK EXPERIENCE
I am eager to satisfy the needs of
my community through the
customer service industry by
utilizing my strong ability to
communicate with others. I am
detail oriented while consistently
striving to reach and achieve
new goals. I am willing to learn
from veteran staff members as a
part of a collaborative team to
grow individually and within the
organization.
SKILLS
COMMUNICATION
CUSTOMER SERVICE
CREATIVITY
TIME MANAGEMENT
ORGINIZATION
EDUCATION
San Diego Mesa Community
College
San Diego, CA 2019 - Current
Associate in Business
Administration to transfer
Whitney High School
Rocklin, CA 2012 - 2016
High School Diploma
Crew Member
Color Trak 2020 - Present
Utilize the social media market to promote educational content and provide professional hair care tips. Present with product idea consulting and gain exclusive access to new product development. Provided products to test during development phases to give valuable personal feedback.
Hair Stylist & Assistant Stylist
Mix Co. Salon 2019 - Current
Experiment through hands-on training from experienced stylists in the industry. Build clientele through developing and maintaining relationships with a passion for the beauty community. Cultivate untapped markets through unique hair coloring and styling techniques.
Fit Expert
Road Runner Sports 2019 - Current
Collect information electronically based on customer’s fitness patterns and make recommendations to alleviate pain and increase comfort. Stay current on technology knowledge of the products while using my exceptional sales skills to connect with the customer giving them an overall great experience. Chosen to be a part of the
"pay setters" program due to exceeding daily sales goals and contributing positivity to the team.
Barista Trainer
Starbucks 2017 - 2019
Provided exemplary customer service by maintaining loyalty to guests by remembering their names, preferences, and engagements in a fast-paced environment. Trained new baristas with encouraging coaching as well as positive reinforcement. Facilitated intensive customer inclusivity training for a group of 15 employees based on sexuality, race, religion, gender identity, ethnicity, age, disability status, and other identities.
ACHEIVEMENTS
Cosmetology License
Mixed Institute of Cosmetology 2018
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