Customer Service Store Manager

CONTACT

Address : Nahda Sharjah

United Arab Emirates

Phone : +971-**-***-****

Email : ******.******@*****.***

Mathew Kariuki

PROFESSIONAL SUMMARY

Highly ambitious Individual with background in sales, Customer service and F&B . Expertise in market analysis, forecasting, Team development and client needs assessments. Track record of improving sales through exceptional customer service and attention to detail. Ability to work efficiently and professionally with personality.

WORK HISTORY

Restaurant Supervisor 06/2012 to 11/2018

CAFFE DI ROMA LAVAZZA - Dubai, UAE

Managed schedules, accepted time off requests and found coverage for short shifts.

Kept employees operating productively and working on task to meet business and customer needs.

Tracked receipts, employee hours and inventory movements.

Adhered to company standards and compliance requirements for operations and cleanliness of all areas.

Trained and mentored new employees to maximize team performance.

Led a team of 32 staff.

Food Hygiene safety certificate.

Improved customer service level thus add-on sales by 25% Sales Specialist- LUGGAGE & APPLIANCES DEPARTMENT 03/2010 to 04/2012 JASHANMAL TRADING - Dubai, UAE

Analyzed departmental documents for appropriate distribution and filing.

Adeptly handled inbound calls thus generating in sales revenue annually.

Supported Store Manager in improving operations and resolving issues to deliver top-notch customer service.

Monitored multiple databases to keep track of all company inventories.

Researched and updated all required information required to increase sales revenue and ensure customer satisfaction.

Performed initial client assessment and analysis to ensure every need is met successfully .

Oversaw daily operations over customer accounts, Improving customer service rating, recording an increase of 35% in sales

Implemented marketing strategies which resulted in 12% growth of customer base.

Head Waiter 05/2008 to 02/2010

HARBOR HOTEL ; Emirates Hotels & Resorts - Dubai, UAE

Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Tended to buffet and made sure food items were quickly replenished.

Maintained high standards of cleanliness and sanitation.

Upheld standards of food handling and safety.

Followed checklists for shift start and end to help with smooth transitions.

Reported accidents, injuries or unsafe work conditions to manager.

Assisted co-workers with routine and challenging tasks.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Continually monitored dining rooms for seating availability, service, safety and well-being of guests.

Displayed enthusiasm and knowledge about restaurant menu and products.

Resolved guest complaints quickly and efficiently.

Received frequent customer compliments for going above and beyond normal duties.

Inventoried and restocked items throughout day.

Completed finishing touches such as garnishes on dishes before final delivery.

Developed and maintained positive working relationships with others to reach business goals.

Bussed, cleared, cleaned and set tables for future guests.

Listened to, understood and clarified guest concerns and issues.

Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying choices in the system.

Explained menu options in detail to help customers make educated decisions on food items.

Delivered quality service by providing warm and welcoming environment.

Answered telephones and completed financial transactions for other team members.

EDUCATION

Faculty: Sales And Marketing, 1999

Universal College - Nairobi

Continuing education in Marketing Tactics

Microsoft office

Certificate of Higher Education : • Kenya Certificate of Secondary Education (0- Levels), 1996

Gituru Boys High School - Muranga

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