Hotel Room Service Industry

Ali Roni

**** ***** *** ***** ****, NY ***** 347-***-**** ***********@*****.***

OBJECTIVE

To utilize my abilities, work experience and technical knowledge towards a position that will allow me to advance personally and professionally.

EDUCATION

LaGuardia Community College, Queens, New York 2010-2012

PROFESSIONAL EXPERIENCE

Memorial Sloan Kettering Cancer Center Room Service Associate 2017-2020

Maintained communication with Dietitian to ensure patient was on the required diet. Delivered patient meals in a timely and professional manner. Perform follow-up service to ensure patient satisfaction.Assured patients received full accommodations as per hospital standard.

The Crosby Street Hotel Prep/Line Cook 2012-2017

Supervised and maintained cleanliness, sanitation, and organization of assigned station and service areas. Prep fruits,vegetables, poultry, etc. for service

The Trump International Hotel & Tower, Food Runner/Expediter 2009-2012

Provided professional and immediate response to guests concerning all menu items and their preparation. Monitored and anticipated guests needs, respond promptly and acknowledged all guests even when busy.

Mercer Hotel, Room Service/Houseman2007-2009

Direct calls to all staff accordingly concerning guest deliveries and/or service. Perform follow-up service to ensure customer satisfaction. Provided customers with their necessities and requests. Assured customers received full accommodations as per hotel standard.

The Gansevoort Hotel, Room Service Attendant 2006-2007

Addressed all issues and guest concerns. Provided information and phone numbers to callers as requested. Dispatched personnel to guest rooms when required. Answered phone calls in a professional and timely manner.

ACHIEVEMENTS & SKILLS

Received the Crosby Street Hotel Customer Service Award May 2015.

Fluent in English, Bengali, and Hindi.

Proficient in Micros, PosiTouch, Alhoa, TIPS Certified

Ali Roni

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