Social Media Customer Service
Resume:
Debt Collector
International City, Dubai
******.*******@*****.***
French
Arabic
English
Microsoft Office
Contract Negotiation
Social Media marketing
In three languages and more than four years of experience in debt collection and customer service, I have the experience and initiative to enhance the reputation of the place and commercial success, and I look forward to joining a group of companies with a good and exciting reputation where I can advance quickly and provide the opportunity to develop an enviable group of work files.
Initiative
Persuasive
Innovative
Deep Tracing
Active Listening
Customer Needs Analysis
Presentation skills
Communication Skills
Computer Skills
Reporting Skills
Planning and Organizing
Achieve Target Goals
Debt Collector - 05/2017 to 12/2019
De Codix Debt Collection Agency La Marca, Tunis .
Build trust with debtors
Locate and contact debtors about outstanding obligations
Speak persuasively and listen critically for customer problems
Plan a course of action to recover outstanding payments
Comply with requirements when legal action is unavoidable
Create trust relationships with debtors when possible to avoid future issues
Constantly reporting the latest updates of debtors
Utilize various tracing techniques and strategies to collect personal information of customers with outstanding debts
Customer Service Officer - 02/2016 to 03/2017
TSAR Travel Agency La Marca, Tunis .
Responding promptly to customer inquiries.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Communicating and coordinating with colleagues as necessary.
Manage large amounts of incoming calls
Handle complaints, provide appropriate solutions and alternatives within the time limits
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Trainee lawyer - 01/2015 to 01/2016
Hamed Bin Charqi Office For Civil Law La Marca, Tunis .
Follow-up customer cases in the courts of all standards.
Preparing case files, adapting the topic, and preparing legal notices.
Bachelor of Law : Faculty of Law and Political Science . Tunis Manar University .
Contact this candidate