Social Media Customer Service
Resume:
.
.
Craig Van Niekerk
Customer Service Supervisor/ Manager
Johannesburg, Edenvale, 1609
***********@*****.***
Industrious and enthusiastic management professional offering 11+ years of Customer Service experience with Europcar rental. Proven to consistently meet productivity, business, and customer service objectives. Skilfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Talented Customer Service Supervisor/Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Skills
Business Strategy
Business management
Microsoft Excel
Microsoft Office
Microsoft Word
Team Building
Effective workflow management
Problem solving
Negotiation
Change Management
.
.
People Management
Customer management procedures knowledge
Schedule Management
Effective problem solver
Training and mentoring
Teamwork
Work History
Europcar Customer Service Supervisor/Manager
Period Company
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
• Maintained team efficiency by strategically delegating daily activities, monitoring output, and rewarding positive contributions
• Trained and guided team members to maintain high productivity and performance metrics
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
• Hired, trained, and mentored staff to maximize effectiveness
• Established and maintained positive work environment to enhance retention and productivity
• Cross-trained existing employees to maximize team performance
• Trained new employees in specific job requirements
• Provide excellent customer service
• Ensure that the department objectives are met
• Keeping accurate records of discussions or correspondence with customers
• Analysing statistics or data to determine the number of credits processed and the reasons for these credits
• Analysing statistics or data to determine the number of credits processed and the reasons for these credits
• Recruiting, training, coaching, counselling, and disciplining staff
• Implement procedures to simplify processes, avoid errors and reduce credit notes
• Manage and optimize staff efficiency and turnaround time
• Enforcing policies and procedures
• Inter-departmental conflict resolution
2008-10 / 2020-05
.
.
Innovation group Team Leader
Innovation Group, Gauteng
• Selling and negotiating - To make monthly targets
• Quoting Process - Compiling, coding, categorizing, calculating, tabulating auditing, and verifying information data
• Controlling revenue - Collecting the money from service providers or clients especially where there are problems
• Invoicing - To generate invoice, calculating commission onto invoice and send invoice to client and keep invoice recorded on file
• Establishing and maintaining interpersonal relationships - Developing constructive and cooperative working relationship with others and maintaining them over time
• Problem solving and expert advice
• Performing administrative activities - Performing day to day administrative tasks such as maintain information files and processing paperwork
• To grow Maxi care Product - New Business implementation
• Help desk building maintenance requests - Handle all building maintenance help desk requests, quoting, pricing, invoice, and all admin
• Coaching - Identify coaching needs & training when necessary
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Monitored social media and online sources for industry trends Education
BBA degree: Bachelor Business Administration
Mancosa
NQF5
TLN - Management development program
• Organisational culture and ethics analysis and improvement
• Personal leadership development
• Recruitment and selection
• Coach to GROW
• Basic finance
• Balance sheet
• Cash flow
• Income statement
• Practical ethics
• Analysis of business values and ethics
2003-10 - 2008-10
2020-01- current
.
.
• Strengthening organisation culture to support ethical decision- making
• Agile performance management
• Team development
NQF4
PMI - Kempton Park- Europcar generic management program
• Planning
• Leading
• Organizing
• Controlling
Queens High School Certificate Matriculation
• English
• Afrikaans
• Biology
• Geography
• History Business Economics
Accomplishments
• Long Service award 5 years – Imperial division
• Long Service award 10 years – Motus Group
• Imperial car rental division Europcar Health & Safety Representative Level 2 Credits 3
• Mandela Charity initiative
• Team development Institution Course Year 2007
• Innovation Group ABSA Appliance Warranty 80%
• Nedcor Group Product training Certificate of achievement
• Exceptional Growth Award 2003
Interests
Running, gym, reading the bible, playing with my kids
.
2016-01 - 2017-01
1996-01 - 2002-01
Contact this candidate