Retail Sales Associate, Cashier, Customer Service, Caregiver

Rowena Marticio Ulay

Salam Street, Abu Dhabi UAE 050.713.7064 *********@*****.***

QUALIFICATIONS PROFILE

Equipped with superior presentation, negotiation, and interpersonal skills, providing business intelligence-based consultation to customer.

Adept at managing and developing relationships, driving revenue, identifying growth opportunities, and expanding customer base

Commended for persistence and dedication, overcoming rejection and discouragement; able to establish rapport with new and old clients and make them understand well the benefits of products being sold; resulting in increased closed business deals.

Technically proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and POS Machine and Retail PRO.

AREAS OF EXPERTISE

Inventory Management Leadership and Teambuilding

Merchandising and Display Cash Management

Customer Service/Client Relations Goals and Performance

RELEVANT EXPERIENCE

KHAADI (WEAVES UAE Trading LLC) SHARJAH CITY CENTER SHARJAH FEB 2018–JAN 2020

Sales Executive

Proving an excellent customer service to the Khaadi quality standards including greeting every customer who enters the shop, assisting them to locate merchandize and provide informations, ensure the floor is fully stocked, assisting them when they are in the fitting rooms, communicate when alterations have arrived.

Work towards achieving or exceeding sales targets.

Involved in conducting inventory checks everyday.

Ensure customers are aware of the alteration and stitching service.

Ensure the goods are well displayed, tidy and ironed.

Receiving and sending stocks on instruction.

Adhere to the store petty cash procedures ensuring receipts are submitted on time and the reimbursement process is followed.

Work flexibility to cover the store opening hours, preparation and closing times.

Quiz / Adams / Accesorize (JAWAD BUSINESS Group) Khalidiya Mall, Abu Dhabi Oct 2011–DEC 2017

Senior Sales Advisor

Utilize extensive product knowledge in highlighting the features and benefits of all products to customers including technical terms, fabrics, sizes, and care labels while ensuring that team is having proper training as well to promptly address customer inquiries

Proactively take responsibility for completing daily floor walk (using relevant checklists) and assists with training other team members to do the same.

Render assistance with planning and recording accurate training records for all members of the team.

Provide exceptional support in conducting daily and weekly team briefs ensuring the team are updated and focused on the achievement of store targets and promote positive team morale.

Build effective relationships with customers and coach others to do the same.

Play a leadership role in coaching and encouraging team to consider customer first in everything they do.

Basebands Computer Technology Solutions Philippines July 2010–Jul 2011

Customer Service Assistant

Assumed full responsibility in answering customer enquiries or passing them on to another department.

Held accountability in managing incoming and outgoing fax and calls.

Provided expert oversight in maintaining accurate inventory of supplies.

Administer duly assigned tasks in encoding data well as printing, scanning, lamination and photocopying documents.

Sustain sales growth in assigned territory, utilizing different strategies to sell products to new customers and upsell to existing customers.

OTHER EXPERIENCE

San Jose Home Care Philippines Jul 2009–Jul 2010

Caregiver

EDUCATION

Bachelor of Science in Information Technology

Occidental Mindoro National College Philippines 2005

CERTIFICATION

TESDA Certificate – Technical Education and Skills Development Authority

SFE (Strive for Excellence) Weekly training - JAWAD BUSINESS GROUP

Personality Development Training - JAWAD BUSINESS GROUP

Health and Safety Training and Development- JAWAD BUSINESS GROUP

YATD (You Are the Difference) - JAWAD BUSINESS GROUP

Basic Arabic Language Training and Development- JAWAD BUSINESS GROUP

PERSONAL BACKGROUND

Date of Birth: June 11, 1982

Height: 5’2”

Weight: 53 kg.

Status: Single

Sex: Female

Religion: Roman Catholic

Nationality: Filipino

References are available upon request.

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