Social Media Sales

CONTACT

Address: New Delhi Delhi/NCR ******

Phone: 700-***-****

Email: *********@*****.***

SKILLS

• Customer service

• MS Office

• Relationship development

• Supervision

• Problem resolution

• Team management

PROFESSIONAL SUMMARY

Experienced BDE with over 7 years of

experience in Banking and customer

service industry. Excellent reputation for

resolving problems, improving customer

satisfaction, and driving overall

operational improvements. Consistently

saved costs while increasing profits.

WORK HISTORY

BDE, 12/2019 to Current

Topset Pvt Ltd - NEW DELHI, DELHI

• Monitored social media and online

sources for industry trends.

• Maintained excellent attendance record, consistently arriving to work on time.

• Handled almost 100 calls average to address customer inquiries and concerns.

• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Worked with B2B and B2C both type of customers to understand needs and provide end to end service.

• Resolved problems, improved operations and provided exceptional client support.

• Increased customer satisfaction by resolving Product or Service issues.

• Senior Sales officer,08/2019 to 01/2020

ICICI BANK LTD – NEW DELHI .DELHI

• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

• Developed strategic relationships with existing customers while conducting cold and warm calls with prospects.

• Open saving account and current account & x sell. Sales Executive, 07/2018 to 07/2019

HDB FINANCIAL SERVICES - NEW DELHI, DELHI

• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

• Tackled customer concerns and responded to inquiries as soon as possible to provide immediate issue resolution.

• Developed strategic relationships with existing customers while conducting cold and warm calls with prospects.

• Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.

• Increased overall revenue from sales through effective salesmanship and great negotiation skills.

• Increased sales revenues by providing customer best possible solution within stipulated time services by leveraging effective negotiation skills Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

• Listened closely to customer needs and ascertained appropriate solutions within expected price range.

Assistant Accountant, 05/2016 to 03/2018

Maurya Motors Pvt Ltd - Patna, Bihar

• Maintained accurate and complete documentation for all financial department procedures.

• Evaluated employee expense reports and verified accuracy.

• Set up and improved accounting systems and processes to meet business needs and maximize effectiveness of operations.

• Reconciled all company accounts, including credit cards, employee expenses and commissions.

• Communicated with suppliers to reconcile invoice payments.

• Completed financial reports to inform managers and stakeholders.

• Balanced reports to submit for approval and verification.

• Compiled general ledger entries on short schedule with 100% accuracy.

• Validated project and employment information and completed manual adjustments to financial data.

• Managed entire accounting cycle including gathering information, preparing documents, finalizing reports and closing books.

Administrative Assistant, 07/2012 to 03/2016

Usha Martin Academy - Patna, Bihar

• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

• Created detailed expense reports and requests for capital expenditures.

• Executed record filing system to improve document organization and management.

• Offered departmental administrative support.

EDUCATION

Graduate: B.com, 05/2014 Patna

University - Patna, Bihar

AWARDS & ACHIEVEMENTS

Awarded certificate operation research from Udemy

Pursuing lean six sigma course from Udemy

PERSONAL INFORMATION

Name - Drishti Sinha

Address - young women association Saket g block.

D.O.B - 7th Jan 1993

Mobile no - 700-***-****,960-***-****

Marital status-single

Nationality - Indian

Present salary - 3.6 lpa

Gender - female Language

- English, Hindi

DECLARATION

The details provided above are accurate to the best of my understanding Drishti Sinha Date:

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