Manager Customer Service

Summary

Dependable supervisor committed to getting each job done quickly, efficiently and safely. Over 13 years in a chemicals distribution environment with in-depth knowledge of DOT regulations. As a Supervisor I am familiar with all aspects of logistics, shipping and general warehouse operations. Familiar with ISO auditing and internal auditing. Personable Warehouse Manager focused on promoting employee engagement, loyalty and morale through effective leadership and communication. Proven ability to cut costs and decrease staff turnover. Motivated supervisor successful at managing customs compliance, inventory control, customer service and transportation logistics. Excellent problem solving and interpersonal skills. I work with and multiple freight companies on tariff rates, and scheduling deliveries and pick ups to get all shipments out on time and delivered to our customers in quick and timely manner. Knowledge of CFR49 and Hazmat tables.

Highlights

•DOT regulations •Customer-oriented

•Shipping and receiving •Safety-oriented

•Multi-tasker •Customer-service focused

•Vendor management •Natural leader

•Shipment consolidations planning •Inventory control

•LTL knowledge •HAZMAT training

•Exceptional problem solver •First Aid certified

•Spreadsheet management •Excellent communication skills

•Computer-savvy •Strong problem solver

•Inventory tracking •Ground and air transportation

•Warehouse and fulfillment •Works well independently

•Policy/program development •Calm under pressure

Experience

Aqua Solutions Aug 2 2007-current

Responsible for department training new hires

Creating Bill of Ladings and training others to learn process

Making sure all staff wears proper PPE

Being familiar and update to any changes in D.O.T regulations

Order consolidation to make sure customer doesn’t have multiple shipment charges

Contact with customers to inform of most efficient way for shipment to go

Continues on going account relations with freight companies

Works with production department on ETA’s to insure customer receives product in timely manner.

Works on spread sheets to track any errors and on time shipments

Extensive knowledge in ProcessPro

Creating and maintaining all S.O.P

Inventory control

EZ PAWN Sep 1999-Aug 2001

Creating schedules

Assistant Manager/Key Holder

Customer service

Inventory Control

Sales

Loan approval

Education

San Jacinto College Aug 2001- Sep 2002

Cor-credits in Business degree,

Clear Brook High School Aug 1994-May1998

High School degree in general studies

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