Assistant Customer
Resume:
CURRICULUM VITAE
OF
MAKI SHARON MAIMANE
PERSONAL DETAILS
Surname : Maimane
First Name : Maki Sharon
Date of Birth : 20 January 1987
Identity Number : 870***-****-** 8
Marital Status : Single
Health Status : Goods
Nationality : South African
Home Language : South Sotho
Other Language : English & Zulu
Residential Address : 322 Ramokonopi West
Katlehong
1431
Contact Numbers : 060-*******//083*******
Driver licence : Code 10
Email Address : ************@*****.***
EDUCATIONAL BACKGROUND
Last School Attended : Phumulani Secondary School
Highest Grade Passed : Grade 12
Subjects Passed : South Sotho
English
Accounting
Economics
Business Economics
Mathematics
Introduction to Criminology
Year : 2004
TERTIARY QUALIFICATION
Institution : Ekurhuleni West College [EWC]
Course : Financial Management
Year : 2005 - June 2007
Institution : Umsobomvu Youth Fund [Banking Campus] Course : NQF level 4
Year : August 2007 (3 Months)
Institution : Wesbank Campus
Course : Team leader programme
Year : 2012 (6 Months)
WORK EXPIRIENCE
1. Company Name : Wesbank
Position held : Customer account officer (Power cluster) Duration : 01 July 2011 – 19 January 2015
Duties and Responsibilities
Collections on 30 days arrears account
Inbound and Outbound calls
Position held : Motor Pre-legal Collection agent (Toyota Financial Services) Duration : 20 January 2015-31 January 2016
Duties and Responsibilities
Collections on 2 installments till 6 installments in arrears accounts
Allocation of missing payment made by customer
Sending of section 129 letter of demand
Hogan check for payment made by customer
Inbound and outbound to customers
Lodging Customer Claim (Deceased,Retreanchement claims, Insurance claims and Medically boarded)
Tracing of customers and vehicles for payment or repossession of good
Interpretation of statement
Updating customer information
Alienation account
Abscondence account
Position held : Specialized Collections Agent ( All JV’s) Duration : 01 February 2016 – 30 September 2017
Duties and Responsibilities
Collection on 6+ and more installments
Alienation account finalizing for SRU
Abscondence account finalizing for SRU
Court orders to be obtained on account
Directly dealing with attorney
Outbound calls to Attorneys
Position held : Bad Debts Collection Agent
Duration : 01 October 2017- 08 July 2019
Duties and Responsibilities
Collections on Write off accounts for outstanding balance after vehicle is sold
Interpretation of Shortfall letter
Sending of section 127
Interpretation of customer statement after sale of vehicle
Getting judgement on shortfall granted
Negotiating of arrangement and settlements
Forwarding of legal documents to attorneys
Allocations of payment from attorney
Payment of attorney invoice to be processed
ACHIEVEMENT CURRENT EMPLOYER
Top performer 2015-2016 and 2017
Excel learnership graduate
Team leader Certificate
Business performance award 2013
Business Excellence 2012
2. Work Experience
Company Name: Sensationnel Hair Product S A
Position held: Assistant Accounts
Duration: 15 July 2019 – 01 June 2020
Reason for leaving: Retrenchment
Duties and Responsibilities
- Working on bad debts accounts
- Communicating with attorneys on company legal matters
- Sending of letter of demands to customers
- Inbound and Outbound calls to customers and suppliers.
- Approval of payment to suppliers of the company.
- Payroll of employees.
- Collections of payment from customers.
- Sending emails of customer statements and invoices.
- Balancing of company books end of each month.
- Negotiation for payment and new contract for suppliers for the company. REFERENCE
Company Name : Toyota Finance
Contact Person : Tshepo Thulare
Position : Team Leader
Contact Number : 071*******
Company Name : WesBank [Toyota Finance]
Contact Person : Lungile Madinana
Position : Team Leader
Contact Number : 011-***-****
Company Name : Sensationnel Hair Product S A
Contact Person : Leonie Fakier
Position : Accounts officer
Contact no : 011-***-****
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