Customer Care Administrative Assistant
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
Surname : Mwale
First Name : Jessie
Date of Birth : 2 October 1990
Gender : Female
Nationality : Malawian
Religion : Christian
Contact Address : P.O Box 31665
Chichiri
Blantyre 3.
Cell : +265-***-***-***/ +265-***-***-*** / +265-***-***-***
E-mail : *************@*****.***
CAREER OBJECTIVES
Maintain high personal integrity, highly motivated, ambitious and enthusiastic. Capable of achieving goals as demonstrated through my Degree in Human Resources Management.
QUALIFICATIONS
PROFESSIONAL QUALIFICATIONS
BACHELORS DEGREE IN HUMAN RESOUCES MANAGEMENT
INSTITUTION: Exploits University
COURSES COVERED
Research Methodology
Business communication
Management Information system
Business Law
Human Resources Development
Organization Behaviour
Employment Relations
Labour laws
People Planning and Resources
Industrial Relations
Change Management
Conflict Management and resolution
ADVANCED DIPLOMA IN HUMAN RESOURCES MANAGEMENT-2016.
COURSES COVERED
.Strategic Human Resources Management
Performance Management and Reward
Project Management
Managing Organisation Changes and development
Managing organisations
INSTITUTION
University of Malawi, Polytechnic Management Development Centre.
HIGHER DIPLOMA IN HUMAN RESOURCES MANAGEMENT-2011
COURSES COVERED
Managing Customers Relationships
People planning and Resourcing
The Business Environment
Human Resources Development
Human Resources Management
Organisation Behaviour
Personnel Information System
CERTIFICATE IN HUMAN RESOURCES MANAGEMENT-2010
COURSES COVERED
Introduction to Business Administration
Introduction to Communication
Introduction to Business Accounting
Personnel Administration
Managing People
COMPUTER KNOWLEDGE
-At Theological Resource Centre, Blantyre Synod.
AREAS COVERED
Microsoft Office Word
Microsoft Office Excel
Microsoft Office PowerPoint
Microsoft Office PowerPoint
ACADEMIC QUALIFICATIONS
Malawi School Certificate of Education (MSCE), Stella Maris Secondary School.
WORK EXPERIENCE
ORGANISATION: Superior Hotels Limited
POST: Administrative Assistant from 2010 to 2012
Duties performed:
Supervision of Junior staff such as messengers, guards, waiters, house keepers, gardeners and drivers.
Making funeral arrangements
Coordinating meetings, making bookings and travel arrangements
Requisition and Issuing of cleaning materials
Responsible for the contracts of security guards and office buildings
Maintaining of office files
ORGANISATION: Malawi Posts Corperations-2013 to present
POST: Human Resources Officer
Duties performed:
Opening, maintaining and updating files
Filling personal and administrative correspondence
Monitoring and keeping records for contract staff
Monitoring of junior staff performance and attendance activities
Assist in leave administration
Organising staff welfare services
Assist the Administration of staff performance Appraisal process
Attend to any duties relevant as may be assigned from time to time
PERSONAL ATTRIBUTES
Ability to work for long hours with minimum supervision
Ability to work under pressure
Goal oriented
Excellent computer Skills
Flexible and able to adapt to specific tasks
Good customer care skills
Innovative
Smart
Honest
Good interpersonal skills
Team worker
LANGUAGES
Language Speaking Reading Writing
English Excellent Excellent Excellent
Chichewa Excellent Excellent Excellent
HOBBIES
Reading newspaper and business news
Hair dressing and beautician
REFERENCE
The Administration Manager
The University of Malawi Polytechnic,
Management Development Centre
P. O. Box 303
Chichiri
Blantyre 3
Cell: 099*******
Patricia Singini
Exploits University
Blantyre Branch
Cell: 088*-***-***/ 0-994-***-***
The Chief Post Master
Malawi Post Cooperation
P. O. Box 602
Blantyre
Cell: 0-888-***-***
Contact this candidate