Customer Care Service

Address:*** ***** *******

Katlehong ****

Tel: 084*******/062*******

LinkedIn: https://za.linkedin.com/in.nosifiso-tshaya-10a864163

Email: *******@*****.***

NOSIFISO TSHAYA

OBJECTIVE

To obtain a position which will utilize my educational background, administration knowledge and computer skills in order to enhance my professional and personal growth potential. A reliable worker striving to achieve company goals and take on more responsibility.

SKILLS & ABILITIES

Microsoft office

SAP CRM and HCM

Communication skills

Organized

Reliable and Resilient

High attention to details and ability to manage time effectively

Customer Service

Interpersonal skills

EXPERIENCE

COMPANY

JD Group (Connect Financial Solutions) April 2019- Sep 2019

JOB TITLE

Customer Care Consultant

DUTIES & RESPONSIBILITIES

Utilizing interpersonal and communication skills while providing good customer service.

Resolving escalated complaints.

Answer incoming call to attend customers query.

COMPANY

JD Group (Connect Financial Solutions) October 2019- March 2020

JOB TITLE

HR Intern

DUTIES & RESPONSIBILITIES

Assisting with recruitment activities, screen resumes, arranging interview packs, liaising with recruiting managers.

Creating contracts

Management of phone calls and emails

Providing general administrative support for both HR and training activities

Assisting with the review of departmental processes and procedure

Assist with filing, scanning and copying

Perform background checks to obtain job applications and complete reference check calls.

Assist with producing HR statistical reports (headcount, absenteeism, leave ect.)

INSTITUTION

University of Johannesburg 2017-2018

PROJECT

Clean-up (Volunteer)

DESCRIPTION

Community engagement through integration into teaching;

learning and research activities of UJ

EDUCATION

SCHOOL

Fumana Compehensive School 2010

SUBJECTS

Zulu; First Additional Language (English); Business Studies; Life

Orientation; Mathematical Literacy; Life Sciences; Accounting.

INSTITUTION

University of Johannesburg 2018

QUALIFICATION

BA Human Resource Management

MODULE

Human Resource Management; Communication Studies; Psychology

REFERENCE: 1. COMPANY

JD Group (Connect Financial Solutions)

PERSON

Sharon Naidoo

POSITION

HR Manager ( 076-***-****)

2. COMPANY

JD Group (Connect Financial Solutions)

PERSON

Sibusiso Mpofu

POSITION

HR Officer ( 071***-****/081-***-****)

3. COMPANY

JD Group (Connect Financial Solutions)

PERSON

Thokozani Miya

POSITION

Customer Care Supervisor ( 010-***-****)

Contact this candidate