Employee Relations Customer Service

OGUNROMBI OLUWATOYIN ABOSEDE

*, ****** ******, *** ******* Road, Itire, Surulere, Lagos.

Mobile: 081******** E-mail: ***********@*****.***

CAREER OBJECTIVE

Uplifting the corporate image of the organization and its going-concern through sound professionalism and excellent approach to work.

CAREER HISTORY

Twin-star Industries Limited Mar 2020 – Present

Customer Services Representative

• Attract potential customers by answering product and services questions.

• Making dispatch plans for customers and process orders.

• Suggesting information about other products and services.

• Prepare correspondences and fulfill customer needs to ensure customer satisfaction. Data Punch Operator Mar 2019 - Feb 2020

Food, Agro and Allied Industries Limited

• Making purchase orders and purchase invoice for suppliers

• Making sales orders and sales invoice for customers

• Making adjustment vouchers against bills

• Making entity creation and item setups

• Making material requisition slip

Receptionist Jul 2018 – Mar 2019

Food, Agro and Allied Industries Limited

• Serves visitors by greeting, welcoming and directing them appropriately.

• Notifies company personnel of visitor arrival.

• Maintains security and telecommunications system.

• Informs visitors by answering and referring inquires. CORE COMPETENCES

• Microsoft office (Excel, Word and PowerPoint)

• ERP software package (ESS 10 and SAP)

• Presentation

• Critical thinking

• SAS

SKILLS PROFICIENCY

• Persuasive Speaking Skills.

• Empathy

• Adaptability

• Clear communication skills.

• Self-control and ability to use positive language.

• Employee relations.

• Teamwork and collaboration.

• Scheduling.

ACADEMIC QUALIFICATION

Bachelor’s Degree 2010 - 2015

Pasture and Range Management

Federal University of Agriculture, Abeokuta

Second Class Upper Division

West African Senior Secondary School Certificate Examination 2002 - 2008 Abeokuta Girls’ Grammar School

CERTIFICATION

Outstanding Customer Service Feb 2020

Alison Courses

Human Resources Management (Discipline in organization) April 2020 Alison Courses

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