Naveen J

Phone: +91-962*******

Bangalore Email : adfnn6@r.postjobfree.com

Middle Management Professional

A result-oriented & dynamic professional with 4 years of progressive experience in conceptualising and managing a wide range of roles in Operations and has experience of handling a team of 16 - 20 associates.

Core Competencies

People Management

●Supervising and monitoring the performance level of the staff for ensure strong delivery compliance

●Talent management - implementing career development and succession plan for the team to ensure sustainable employee engagement and motivation within the team

●Manpower training co-ordination – reviewing team to ensure competency development across domain, operations and Behavioural

●Team management - Appraisal, Mentoring, building strong teams, Grooming etc.

●Attrition control and employee engagement

Operations Management

●Process training & certifications to ensure all resources maintain right skills

●Performance planning - Creating awareness on KRAs to ensure team is aligned with business requirements

●SLA compliance - conducting regular reviews, monitoring daily performance dashboards, extending support and guidance to the team to ensure delivery compliance

●Process compliance - regular reviews on process compliance

●Work allocation - rosters, work plans to ensure compliance on production delivery

Professional Experience:

Past experience:

Hinduja Global Solutions, BANGALORE

Past Role: Customer Relationship Officer (Feb 2016 – Feb 2018)

Client: Airtel - one of the leading telecom giant in the INDIA

Current Role: Team Leader – Operations (Mar 2018 – Nov 2019)

Client: Airtel - one of the leading telecom giant in the INDIA

Key Responsibilities

●Handling a team of 16 - 20 associates.

●Adhering to contractual needs and ensure operation complaint to the same

●Monitoring activities related Performance Management, People Management, SLA Compliance, Process definitions and documentations

●Identifying training needs for employee to ensure they possess right skills

●Maintaining training, quality & operation loop to identify training & process gaps and designing solutions

●Managing the operations & all support function to ensure smooth functioning of all the processes

Selected Accomplishments

●Single Point of Contact for client for any process changes and discussions

●Improved Domain certification results and end to end conversion rates significantly

●Bagged the several appreciations from both internal & external stake holders

Naveen J

Phone: +91-962*******

Current Experience:

Quikr India Pvt Ltd.

Role: Team Leader Operations (Nov’19 – Jan’20)

Key Responsibilities

●Handling a team of 16-20 associates.

●Adhering to contractual needs and ensure operation complaint to the same

●Monitoring activities related Performance Management, People Management, SLA Compliance, Process definitions and documentations

●Identifying training needs for employee to ensure they possess right skills

●Maintaining training, quality & operation loop to identify training & process gaps and designing solutions

●Managing the operations & all support function to ensure smooth functioning of all the processes

Accolades & Awards

Award for best team leader four times in a span of one year

Awards for excellent controlling the attrition

Multiple client appreciations for Complaint Reduction

Professional Development

●Performance Coaching & Feedback skills

●BPO - Milestone (High Impact Communication, Driving Organisational Results, Building teams)

Education

Degree

Year of Passing

Institute / University

B.E (CSE)

2014

HKBK college of Engineerng (HKBKCE)

Pre University (PCMB)

2010

National PU college,Gauribidanur

SSC

2008

Smt Stella Convent

Personal Details:

Name : Naveen J

Father Name : Jagannathan A

DOB : 07-Aug-1992

Marital status : Single

Nationality : Indian

Additional Strengths

●Good interpersonal and communication skills, proactive.

●Strong organizational skills and attention to detail

●Strong Analytical Capability - Ability to define problems, collect data, establish facts, and draw valid conclusions

Naveen J

Phone: +91-962*******

●Ability to clearly communicate business issues, write reports, business correspondence, make effective presentations

●Proven teamwork and change management skills

●Flexibility and ability to multitasks

●Ability to maintain work-life balance

Contact this candidate