Account Executive Customer

Randal Speck

**** ******

Sand Springs, OK *****

Home: 918-***-****

***************@*****.***

Summary

Flexible and focused team player with experience in customer relationship management, strategic planning and time management. What I may lack in education, I make up in hard work, determination, and motivation. I have worked in the tv/internet instalation and retention side now for close to 12 years total and feel that experience could be very helpful with a company such as yours.

Skills

• Sales strategies implementation

• Account management

• Communication

• Employee mentoring

• Equipment installation

• Troubleshooting

• Customer training

• Upselling techniques

• System repairs

• Device configuration

• Safety awareness

• Energetic self-starter

• Motivated

Experience

Sr. Account Executive, 02/2018 Current

Dish Network Tulsa, OK

• Performed customer negotiations to reach fair conclusion for both business and customer.

• Responded to many customer queries daily.

• Applied advanced customer service and sales abilities to devise innovative solutions to quickly change minds of customers and achieve retention objectives.

• Explained new products and services to customers. Installation Technician, 03/2014 02/2018

DIRECTV Tulsa, OK

• Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces.

• Installed in-home devices, programmed settings and trained customers on basic use.

• Logged service calls and closed work orders by recording issues resolved and services provided.

• Managed a fast-paced daily workload of appointments at residential and business locations.

• Documented inventory in company vehicle every week for recordkeeping.

• Dug trenches through gravel, rocks and tree roots to lay cable.

• Communicated with customers to explain installation process and ideal satellite dish placement.

• Ran cables, installed outlets and cleaned up dust and debris.

• Upsold customers by suggesting additional services and products, including sound systems, tv mounts, and other smart home servcies.

Education and Training

South Plains College Levelland, TX

Some College (No Degree) Music Technology

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