Manager Engineer

SHAMSUDIN.J

Current Address:

E-Mail: ***********@*****.*** 93c/52 TS Goplan Nagar

Mobile No.: +91-866******* Tiruvottiyur,

+91-843******* Chennai 600019

CAREER OBJECTIVE

To work in a challenging environment, which upgrades my knowledge, improves my skill and provides an opportunity to give out my best to the organization.

EXPERIENCE SUMMARY

Technical professional experience with (VOIP)Telecommunication Technologies, ability to handle Issues and looking to obtain a position as a Telecom/ Networking with an organization that will support professional development and offers long-term growth potential.

SKILLS SUMMARY

Avaya Aura Communication Manager (CM)

H.323 / SIP POTOCOL

Avaya Gateway 650 &450

AES, CMS, AAM, Verint, SM and SMGR

PBX, ISDN,

Trunking

QUALIFICATION

QUALIFICATION

STUDIED AT

BOARD/UNIVERSITY

YEAR OF PASSING

PERCENTAGE OF MARKS

Diploma in Mechanical Engineering (D.M.E)

P.T.Lee Chengalvaraya Naicker Polytechnic College, Chennai

DOTE, Chennai

2015

77

S.S.L.C

St.peters higher secondary school,royapuram

Board of School Education, TamilNadu

2012

77

WORK EXPERIENCE

1.ORGANIZATION

Presently working in Orange Business services (TeamLease payroll) for Standard chartered Bank (SCB) project as Technical consultant from April 29th 2019 to till.

Roles & Responsibilities:

Monitoring and troubleshooting the Avaya Communication Manager (contact centre & Enterprise setup) .

Handing users calls.

Adding, removing Station, pickup group, trunk group and signaling group

Able to do health checkup of Avaya EPABX system.

Configuration & Maintenance of EPABX (S8XXX) with 6.x,7.x communication manager.

Able to Configure Hunt groups, Vector, VDN, and Announcement in Contact centre setup.

Have knowledge in System Manager & Session Manager.

Able to configure trunk groups like ISDN, SIP, H.323.

Able to coordinate with different Service providers (Airtel, Reliance, Tata, BSNL) & troubleshoot the issue related with different Trunk/DS1 (Telco Circuits).

Upgradation of Firmware on IP Phones & Cards

Upgradation of firmware on Avaya Media gateways.

Able to do health check of Application Enablement Services(AES)

Able to create user creation and agent Id creation and able to pull reports as per the requirements in Avaya CMS.

Able to create, modify, removing users in VERINT Recorders

Able to pull reports from the CDR tools.

2.ORGANIZATION

Worked as a Trainee Engineer in VIS Networks Pvt Ltd from 2nd April 2018 to 27th April 2019

Roles & Responsibilities:

Monitoring and troubleshooting the Avaya Communication Manager(Enterprise setup) .

Handing customer calls.

Adding, removing Station, pickup group, trunk group and signaling group

Able to do health checkup of Avaya EPABX system.

Configuration & Maintenance of EPABX (S8XXX) with 6.x,7.x communication manager.

Having a knowledge to troubleshoot of IPSI, Medpro Cards, C-LAN cards in Avaya G650 gateways.

Able to Configure Hunt groups, Vector, VDN, and Announcement.

Configurating and Troubleshooting the Avaya One-X Soft Phone

Have knowledge in System Manager & Session Manager.

Able to configure trunk groups like ISDN, SIP, H.323.

Able to coordinate with different Service providers (Airtel, Reliance, Tata, BSNL, and MTNL) & troubleshoot the issue related with different Trunk/DS1 (Telco Circuits).

Upgradation of Firmware on IP Phones & Cards

3.ORGANIZATION Worked as a Trainee Engineer in RIGHTS OF LIGHT Projects at AHMED CAD SERVICES (ACS) for RIGHTS OF LIGHT CONSULTANT (ROLC) UK from Oct 2016 to 30th March 2018

RIGHTS OF LIGHT CONCEPT

Rights to light generally become an issue when a new development, or proposed development affects the access to light of an adjoining property(Neighbouring property). Proposed development(clients) cannot build anything that would block the light without permission.hence our job is to do 3D model for proposed and neighbors building as per the plans given by the clients.once the modelling is done.then the buildings have to test with the software called LIGHT VIDIA In that we will get a clear results that how much the neighbors building's daylights affected by the proposed development.based on the results proposed builders(client) need to give penalty or need to change the design of the building to get a positive results.

4.ORGANIZATION

Worked at Aeronautical development establishment (ADE), DRDO as Contract Employee from Sep 2015 to July 2016.

Division: Prototype Engineering & Technology Center

Section: Production & planning control.

Key SKILL

AVAYA COMMUNICATION MANAGER (ENTERPRISE & CONTACT CENTRE)

AVAYA CALL MANAGEMENT SYSTEM (CMS)

AVAYA SYSTEM & SESSION MANAGER

APPLICATION ENABLEMENT SERVICES (AES)

AVAYA AURA MESSAGING (AAM)

Verint Voice Recorder

Call detailed Report (CDR)

AutoCAD 2014 (3D Modeling)

Basic MS Office 2007/2010

Basic Computer Knowledge

PERSONALITY TRAITS:

Quick Learner.

Good Communication skills.

Hard worker.

PERSONAL PROFILE

Date of Birth : 12-01-1997

Father’s Name : S.Jamal Basha

Permanent Address : No 93c/48, TS Goplan Nagar, Tiruvottiyur,Chennai-600019

Languages Known : English, Tamil, Hindi and Urdu

Gender : Male

Nationality : Indian

Marital Status : Unmarried

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

Place: Chennai

DATE: (SHAMSUDIN.J)

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