Executive Information Security

MOHAMED AHMED HASSAN

Current location: Dubai, UAE

Mobile: +971-**-***-****

E-mail: ************@*****.***

Nationality: Egyptian

Date of birth: 15th Nov 1978

Languages: English & Arabic

Career Objective

Having worked in Dubai for more than Nineteenth years, I have considerably grasped experience on the local requirements for all stakeholders.

As a dynamic visionary leader, I am fully devoted in ensuring all standards are exceeded with guaranteed satisfaction from all. I strongly believe that to achieve professional excellence, experience and commitment are required, I do not hesitate to help out wherever the help is needed! Skills

• Excellent written and verbal communication skills

• Quick Learner

• Detail Oriented

• Adapting easily to new protocols

• Always prevailing trends in the Housekeeping Industry

• Pre-opening experiences (Movenpick, Crown Plaza, IHG, DAMAC and Wyndham)

• Multi-tasker

Educational Background

• Agricultural Diploma, 1993 to 1996, University Of Assuit

• Accelerated Leadership Development program (ALDP), 2012, IHG

• Introduction to information Security – EMEA, 2013, IHG

• Budgeting Online course, 2014, Harvard Management University

• Coaching Online course, 2014, Harvard Management University

• Change Management Online course, 2014, Harvard Management University.

Work Experience

Cluster Director of Housekeeping:

June 2019 – Present (TRYP by Wyndham Dubai) 650 rooms, (Wyndham Dubai Marina) 493 rooms, Pre-opening properties of The First Group (TFG) The One JVC, Grand Heights, Sky bay

• Actively took part in the pre-opening of three new properties, selecting all OS

& E for the guestrooms and public areas

• Prepared annual budget for the departments at TRYP and Wyndham

• Refurbishment project for guestrooms at Wyndham and Grand Heights

• Purchasing guest rooms FFE and Standard of operational equipment for all properties

• Recruitment

• Uniform designing

• Laundry layout

ACHIEVEMENTS:

• Reviewed all the Annual Maintenance Contracts (AMC) and saved a total of approx. 25,000 per year

• Changed all the guestroom amenities in Wyndham to a sustainable organic alternative, which also saved costs of approx. 150, 000 per year

• Implemented new SOP to adapt to the new COVID-19 procedures in alignment of the Dubai Municipality

Executive Housekeeper:

March 2017– May 2019 (TRYP by Wyndham Dubai) 650 rooms Actively took part in the pre-opening, selecting all OS & E for the entire hotel

• Implemented SOP and all P&P for the department

• Prepared annual budget for the department

ACHIEVEMENTS:

• Implemented LUVE (Love Ur Vibrant Earth) a sustainability program to contribute in reducing costs but mostly support the DTCM Dubai Sustainability Project, the latter includes amongst others.

• Winner of commitment to Sustainability year of 2019.

• Toilet paper and Tissue paper made of recycled cardboard.

• Ecofriendly bathroom amenities made of Olive tree leaves (86% Organic) also displayed in bulk dispensers, saving more than AED 100K per year.

• Completely removed plastic water bottles, replaced by glass bottles filled in house, saving more than AED 6,500 per year.

• Ecofriendly cleaning products introduced.

• Permanent reusable ‘Do Not Disturb’ and ‘Make up room’ door hangers.

• Highest Staff satisfaction score amongst all Wyndham Hotels & Resorts within the entire MEA region 4.7 / 5.

• Implemented ‘Spic & Span’ system; a powerful guideline for the Housekeeping team which increased and maintained high cleanliness standards.

• Achieved and Maintained a ‘Booking.com’ score of 9.1 / 10.

• Nominated and shortlisted for housekeeper of the Year 2019. Executive Housekeeper:

April 2015– Feb 2017 (Yassat Gloria Hotel and Hotel apartments Dubai) - 1019 rooms

• Managed the highest manned department of 175 staff

• Maintained Quality standards of the guest rooms

• Increased the scores on online Guest reviews

• Managed the outsourced functions like the Laundry, Horticulture and Pest Management services

• Successfully met the budget and made significant savings.

• Reduced the cost in selecting the linen, supplies and Amenities.

• Introduced Garage sale with the Lost and found items in the property which increased the revenue generation.

• Identified the departments’ SWOT analysis and strengthened the team accordingly.

ACHIEVEMENTS:

• Implemented the Green Globe standards within 6months

• Awarded as Green Hotelier 2016 for the region of UAE, Middle Africa and Jordan.

• Obtained 82% in first the Mystery Shopper scores.

• Decreased the linen washing expenses by introducing Environmental card.

• Recycled the leftover soap, through the program ‘soap for hope’.

• Participated in the Executive Housekeeper Meet in China and visited Linen and Amenities factories.

Corporate Executive Housekeeper:

June 2014 –March 2015 DAMAC Hotels and Resorts (Dubai) – 23 properties

• Headed the Pre-opening team, charged for 23 Properties and successfully opened 3 Properties in a year.

• Preparation of SOPS and SOE and FFE for the pre-opening properties.

• Selection of the Fabrics, amenities and supplies according to brand standards.

• Preparation of the budget for the properties and enhance them operate with the budget.

• Control and select the suitable and reliable suppliers.

• Handling manning budgets and hiring the Department Heads of Housekeeping for the pre-opening properties.

• Conduct the Periodic Housekeeping Brand Standard Audit and submit the audit findings to the VP of the DAMAC group and enable the properties with proper action plan.

ACHIEVEMENTS:

• Opened three DAMAC properties within a period of 1 year.

• Implemented all the standards in Housekeeping department. Cluster Assistant Executive Housekeeper

April 2010– May 2014 Intercontinental Dubai Festival City (Dubai) - 1,100 rooms

• Responsible for 3 Properties and the Golf Club

• Managing Public areas with 19 restaurants and meeting rooms for 2500pax

• Using and following the I-Clean system

• Lead a team of 275 employees and managed effective operations

• Handling the Laundry operations for about 2500 guest

• Control the P&L for the department

ACHIEVEMENTS:

• Shortlisted as housekeeper of the year 2019 in hotelier Middle East.

• Within a year and half I was promoted as Cluster Assistant Executive Housekeeper.

• Increased the CSS score from 55% to 75%

• Crown Plaza – Festival city got award best in Class for Cleanliness in region Middle East.

• Intercontinental Hotel DFC got award best in Class for Cleanliness in region Middle East.

• Was awarded as Manager of the Quarter. 2012

Housekeeping Senior Supervisor

July 2007– March 2010 The Harbour hotel & Residence(Dubai)

• Joined as Pre-opening team.

• Set up the Room and Training the team.

• Assisted in selection of Linen, Amenities & SOE items

• Recruitment of the Housemen

• Preparation of manning and duty roasters

• Achieved the guest satisfaction by doing personalize service. Housekeeping Supervisor

Oct 2003– June 2007 Movenpick hotel Bur Dubai

• Part of the pre-opening team.

• Trainer for the entire team members of the department

• Looked after laundry and uniform room operation.

• Checked the rooms and releasing the rooms.

• Handled the Public area.

• Supervising the team to perform tasks efficiently.

• Assist in inventory of the pantry.

• Certificate of Commitment (Ten years with Movenpick). Housekeeping Supervisor

Jan 2002– September 2003 Movenpick hotel Doha (Qatar)

• Part of the pre-opening team.

• Train the team member.

• Looked after laundry and uniform room operation.

• Handled the Public area.

Housekeeping Supervisor

May 1997– Jan 2002 Movenpick El Gouna (Egypt / Red Sea)

• Part of the pre-opening team.

• Train the team member.

• Looking after laundry and uniform room operation.

• Ensure cleaning of the rooms are effective.

• Release the rooms in –coordination with the Housekeeping Coordinator. References available upon request

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