Hotel Management

CURRICULUM VITAE

Personal Details:

Name : Samuel Njau Kanyi

Date of Birth : 15-04-1988

Nationality : Kenyan

Passport No : AK0392456

Languages : English & Kiswahili

Cell phone : +971*********/ +971*********[Wattusp no.] Email : *********@*****.***

Visa Status : Employment Visa

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. WORK EXPIRIENCE:

Five: Jumeriah Dubai Hotel

Position: Minibar Attendant

Duration: September 2019 to May2020

Responsibilities

Responsible for posting charges in the hotel PMS and the restaurant POS. And making sure they balance.

Responsible for charging guests for the appropriate consumption of the minibar.

Assist and handle any guest issues concerning minibar or F&B related issues.

Assist in Month End inventory for F&B

Receive orders for the F&B department.

Restocking mini bar in accordance to guest needs

Ordering products

Maintaining product levels and disposing of outdated products

Providing exceptional customer service to guests

Conferring with appropriate supervisor in regards to guest needs

Knowledge in luxury service

Know all VIP's and in house guests

WORK EXPIRIENCE:

Fairmont Dubai Hotel

Position: Room Dining Server

Duration: April 2018 to May2019

Responsibilities

Write guests food orders on order slips, memorize orders, or enter orders into micros for transmittal to kitchen staff.

Explain how various menu items are prepared describing ingredient and cooking methods through the order takers phone.

Making of both tray and trolley setting up items such as coffee, food, tableware, and linen, silverwares and glassware.

Preparation of various special making soft drinks and teas e.g Milkshakes

,Smoothies, Strong flavoured Masala teas

Present menus to guests and answer questions about menu items, making recommendations upon request inside the rooms

Serve food and beverages to guests.

Replenish of the fruits and preparation of various amenities for the VIPs and His Highness Special setup.

Prepare checks that itemize and total meal costs and sales taxes.

Remove dishes and glasses from tables from the rooms and take them to stewarding for cleaning.

Inform customers of daily specials.

Clean tables after guests have finished dining from the rooms.

Explain how various menu items are prepared, describing ingredients and cooking methods.

Stock service areas with supplies such as coffee, food, tableware, and linens.

Fill salt, pepper, sugar, cream, condiment, and napkin containers.

Collect payments from guests after service from the rooms through cash and credit cards payments.

Cross Training-Pastry kitchen

Duration June 2017 to October 2017

Keep work area at all times in hygienic conditions according to the rules by the hotel.

Control food stock and food cost in the kitchen

Ensuring minimum breakages in kitchen.

Prepare the daily mis-en-place and food production in different sections of main kitchen.

Follow the instructions and recommendations from the immediate superiors to complete daily tasks.

Coordinate and participate with other sections of requirements, cleanness, wastage and cost control.

Prepare and making of pastries in accordance to recipes and procedures.

Bullets and name tag writing on the buffet.

Store pick-ups and ensuring proper storage of food items both perishable and non- perishable

Use of proper communication with other departmental staffs.

Answering the phone using good personal etiquettes and communication skills according to set standards. .

Habtoor Grand Beach Resort& Spa Hotel Dubai

Position: Waiter

Duration: Nov 2015 to Nov 2017

Responsibilities

Ensuring the Brand Standards of food and services is followed as per hotel brand standards.

Checking the status of the meals, once the guest is served checking whether he/she is enjoying the meal, and time taken of serving food.

Maintaining fast and efficient manner of services.

Taking orders from the guests and making sure that it is served on time.

Maintaining clean atmosphere when the guests are there and when they leave.

Preparations of different types of tea and coffee.

Informing the guest about the daily specials which also helps in the up-selling of the product.

Greeting, welcoming and directing Guests to their sits. Education Background:

May 2010 – Aug 2011: Utalii College of Hospitality Diploma in Hotel Management

Nov 2007: Kiambu Township Secondary School

Kenya Certificate of Secondary Education

Mean Grade C (plain)

Nov. 2002: Riara Primary School

Kenya Certificate of Primary Education

Personal Interest:

Extra Curriculum:

In high school I participated in volleyball, music and scouting. Referee upon Request.

Contact this candidate