Social Media Customer Service
Resume:
Saheed Onipede
About me
An Hardworking, diligent, and energetic Customer service officer with over 2 years’ experience, offering skills in delivering consistent and professional work for every task assigned. Also, Knowledgeable about industry protocols and best practices. Aiming to use my proven skills to effectively fill the vacant position in your reputable company whilst achieving organization set goals and objectives. Work History
2018-05 -
Current
Social Care Agent
Multichoice Nigeria, Ikeja, Lagos
Resolving customer concerns via phone call and
social media platforms (Twitter, Facebook, Live
Chat) and exceeding performance targets
while maintaining exceptional quality standards
in all interactions
Empathize with and prioritize customer needs,
escalating issues to internal teams as
appropriate.
Demonstrate ownership in documenting
customer concerns
2015-09 -
2016-07
Transaction Service Support (Customer
Information Service Intern)
Guaranty Trust Bank, Diya Gbagada, Lagos
Supporting the day-to-day activities of
Transaction Services team whilst learning best-in- class banking processes and procedures.
Filing and retrieving of customer packages.
Educating and encouraging customer in taking
advantage of Self-service options
Education
2016-06 -
2018-02
Higher National Diploma: Business
Administation
Yaba College Of Technology - Yaba, Lagos.
Contact
Address
No 7 Adesanya Off Jesus
Street, Ifako-Gbagada.
Lagos, LA
Phone
**********@*****.***
Skills
Customer service
excellence
Excellent
Complaint resolution
Excellent
Good listening skills
Excellent
MS Office proficiency
Excellent
Creative problem solving
Excellent
2012-12 -
2015-03
National Diploma: Business Administration
Yaba College Of Technology - Yaba, Lagos.
2004-09 -
2011-05
WASSCE
Marigold College - Ipaja, Lagos.
1997-09 -
2003-07
FSLC
Yaba College Of Technology Staff School - Yaba,
Lagos
Languages
Yoruba
Superior
English
Superior
Certifications
2011-08 Computer Training Certificate
2019-10 NYSC Discharge Certificate
Hobbies
Interacting with people.
Meeting new people.
Sports.
References
Technical support
Excellent
Quick learner
Excellent
Service standard
compliance
Excellent
Product knowledge
Excellent
Upselling
Excellent
Time Management
Excellent
Little or No Supervision
Excellent
First Time Resolution
Excellent
Based on request.
Contact this candidate