Emily Daly
704-***-**** • *******@*******.***
**** ********* ******* ***** • Wilmington, NC 28403 Summary
Hard-working, well-traveled college graduate with strengths in customer service • Reputation for professionalism and integrity • Strong interpersonal skills Hospitality and Customer Service Experience
Customer Service Representative
Residence Inn by Marriott Landfall
May 2020 -July 2020
Wilmington, NC
Provide front desk operations in a timely and efficient manner while exhibiting an enthusiastic attitude towards guests
Investigate customer complaints and execute solutions through specific procedures to enhance quality customer service
Implement proactive customer service techniques such as, creating professional relationships with each guest to ensure increased guest satisfaction Hospitality Internship
Residence Inn by Marriott Landfall
January 2020 - March 2020
Wilmington, NC
Managed all guest check-in and check-out processes in a friendly professional manner Facilitated the cleaning of guest rooms and public areas to ensure the highest caliber hotel image is achieved
Executed food and beverage services while surpassing the superior Marriott standards Server and Bartender
Cambridge Village of Wilmington
May 2018 - September 2019
Wilmington, NC
Welcomed senior residents and escorted to tables while creating an enjoyable environment Provided guests with detailed information on ingredients, food allergies, and how food is cooked Prepared alcoholic and non-alcoholic beverages for patrons Event Planning Experience
Summer Wedding Planner Internship
Kickstand Events
June 2019 - August 2019
Wilmington, NC
Supervised all last-minute details of each wedding event including pick-up of food, beverage, and floral arrangements, and communication with bride on wedding day Ensured timely completion of all set-up and break-down duties through reliable use of scheduling and organization.
Assisted with the coordination of events by completing a meticulous checklist Emily Daly
704-***-**** • *******@*******.***
5334 Ridgewood Heights Drive • Wilmington, NC 28403 Education
Bachelor of Arts, Recreation, Sport Leadership & Tourism Management Concentration: Tourism, Hospitality, & Events
University of North Carolina, Wilmington
GPA: 3.53
May 2020
Kedge Business School, Marseille, France - Education Abroad University of Roehampton, London, England – Education Abroad Summer 2018
Summer 2017
Volunteer Experience
YMCA, Wilmington, NC: Soccer Coach
St. Matthew Catholic Church, Charlotte, NC: VBS Counselor AFS, Charlotte, NC: Exchange Student Liaison
February 2017- April 2017
June 2015 - July 2016
June 2014 - August 2016