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Customer Service Representative

Location:
Wilmington, NC
Posted:
August 27, 2020

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Resume:

Emily Daly

704-***-**** • *******@*******.***

**** ********* ******* ***** • Wilmington, NC 28403 Summary

Hard-working, well-traveled college graduate with strengths in customer service • Reputation for professionalism and integrity • Strong interpersonal skills Hospitality and Customer Service Experience

Customer Service Representative

Residence Inn by Marriott Landfall

May 2020 -July 2020

Wilmington, NC

Provide front desk operations in a timely and efficient manner while exhibiting an enthusiastic attitude towards guests

Investigate customer complaints and execute solutions through specific procedures to enhance quality customer service

Implement proactive customer service techniques such as, creating professional relationships with each guest to ensure increased guest satisfaction Hospitality Internship

Residence Inn by Marriott Landfall

January 2020 - March 2020

Wilmington, NC

Managed all guest check-in and check-out processes in a friendly professional manner Facilitated the cleaning of guest rooms and public areas to ensure the highest caliber hotel image is achieved

Executed food and beverage services while surpassing the superior Marriott standards Server and Bartender

Cambridge Village of Wilmington

May 2018 - September 2019

Wilmington, NC

Welcomed senior residents and escorted to tables while creating an enjoyable environment Provided guests with detailed information on ingredients, food allergies, and how food is cooked Prepared alcoholic and non-alcoholic beverages for patrons Event Planning Experience

Summer Wedding Planner Internship

Kickstand Events

June 2019 - August 2019

Wilmington, NC

Supervised all last-minute details of each wedding event including pick-up of food, beverage, and floral arrangements, and communication with bride on wedding day Ensured timely completion of all set-up and break-down duties through reliable use of scheduling and organization.

Assisted with the coordination of events by completing a meticulous checklist Emily Daly

704-***-**** • *******@*******.***

5334 Ridgewood Heights Drive • Wilmington, NC 28403 Education

Bachelor of Arts, Recreation, Sport Leadership & Tourism Management Concentration: Tourism, Hospitality, & Events

University of North Carolina, Wilmington

GPA: 3.53

May 2020

Kedge Business School, Marseille, France - Education Abroad University of Roehampton, London, England – Education Abroad Summer 2018

Summer 2017

Volunteer Experience

YMCA, Wilmington, NC: Soccer Coach

St. Matthew Catholic Church, Charlotte, NC: VBS Counselor AFS, Charlotte, NC: Exchange Student Liaison

February 2017- April 2017

June 2015 - July 2016

June 2014 - August 2016



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