Employee Relations Customer Service
Resume:
SUMMARY
Human resources professional valuing high performance and professionalism. Successful in
organizational communications and employee training and development. Focused on developing efficient processes using knowledge of recruiting, employee relations, training and development and auditing. Human resources coordination and management professional offering a strong background in employee training and development, new hire orientations and employee relations. Personable Human Resources Coordinator versed in organizing all pre-employment training for incoming candidates, as well as performing extensive background checks. Talented Human Resources Coordinator supports employee-facing functions of human resource department. Expert in building relationships with employees to support corporate culture and determine needed training resources. Handles complex employee needs and builds quality workforces.
SKILLS
Compliance
HR policies and procedures expertise
Employment tax knowledge
Benefits programs
Customer relations
Payroll and benefits administration
Training development
Staff training and development
Payroll administration
People-oriented
QuickBooks
Microsoft Office Suite expert
ShopClock knowledge
Maintains confidentiality
Human resources audits
Time and labor control
Exceptional communicator
Human resources management
New employee orientations
Confidential document control
Staff compensation
EXPERIENCE
Administrative Coordinator/Human Resources Specialist Midland, TX
Diggers Oilfield Services/ Feb 2017 to Jun 2020
Conducted telephone and onsite exit interviews for all employees. Liaised with HR management to devise and update policies based on changing industry and social trends.
Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.
Complied with local, state and federal laws and established organizational standards. Worked closely with human resources business partners to facilitate year-end talent reviews and articulate team strengths.
Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits. Helped training and development staff with all aspects of training coordination. Generated employee tracking reports each month.
Managed effective resource allocation to adhere to service level agreements and minimize company costs.
M
Elizabeth
Montoya
lisamontoya@rocketma
il.com
Midland, TX 79703
Oversaw overall talent acquisition and interview, selection and termination processes in terms of project-related labor and budget needs.
Managed over 35 personnel files according to policy and federal and state law and regulations.
Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
Worked with department managers to assess needs.
Assisted customer service with inbound and outbound calls regarding all HR inquiries. Conducted new hire orientations making new employees feel welcome and ready to succeed.
Organized employee schedules, department phone lists and business card orders. Completed all work with 100% rate of accuracy.
Completed onboarding and new hire orientation for all employees. Managed communication regarding employee orientation and open enrollment for benefits.
Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
Completed payroll processing from start to finish for more than 35 employees. Explained human resources policies and procedures to all employees. Discussed medical, dental, short-term and long-term benefit plans with new hires and eligible employees with status changes.
Administrative Coordinator/Division Manager/Salesperson Midland, TX
Dimension Energy Services/ Mar 2015 to Jan 2017
Managed recruitment and hiring of highly-qualified candidates to fill vacancies. Supervised team of personnel, delivering effective and consistent job training. Recruited and qualified large vendor and trade base to meet divisional objectives. Promoted improvements to cost-controls, quality assurance and waste reduction. Created presentation materials for sales, customer relations, and management purposes. Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements. Contacted customers via phone and email to explore connections, offer services and cement relationships.
Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth. Eligibility Coordinator
Midland, TX
Midland Community Healthcare Services/ Jun 2009 to Mar 2015 Called applicants to set up appointments and explain benefits processes. Processed benefits applications, which included documents for food stamps and medical assistance.
Reviewed criteria for different aid programs to determine eligibility for various applicants. Conducted interviews with applicants, explaining benefits process and which programs were available.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Explained eligibility details and affordability options to patients with kindness and respect.
Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Demonstrated self-reliance by meeting and exceeding workflow needs. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work. Provided excellent service and attention to customers when face-to-face or through phone conversations.
Patient Access Representative
Midland, TX
Midland Memorial Hospital/ May 2005 to Jun 2009
Verified demographics and insurance information to register patients in computer system.
Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans. Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
Assembled registration paperwork and placed identification bands on patient. Obtained necessary signatures for privacy laws and consent for treatment. Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations. Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work. Demonstrated self-reliance by meeting and exceeding workflow needs. Loan Officer/Office Manager
Odessa, TX
Personal Credit Plan/ Feb 1998 to May 2004
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Demonstrated self-reliance by meeting and exceeding workflow needs. Improved customer satisfaction by finding creative solutions to problems. Recognized by management for providing exceptional customer service. Created agendas and communication materials for team meetings. Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Cashier
Midland, TX
Furrs Supermarket/ Jan 1995 to Sep 1997
Assisted with purchases, locating items and signing up for rewards programs. Read weekly sales inserts and monitored price changes. Processed customer payments quickly and returned exact change and receipts. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wrapped items and bagged purchases properly to prevent merchandise breakage. Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Assisted with completing end-of-day counts and securing funds to prevent loss or theft. Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Welcomed customers, offering assistance to help find necessary store items. Inspected items for damage and obtained replacements for customers. Properly verified customer identification for alcohol or tobacco purchases. Processed many transactions per day with exceptional accuracy. EDUCATION AND TRAINING
High School Diploma
Robert E. Lee High School Jun 1995
Midland, TX
ADDITIONAL INFORMATION
*Fluent in Spanish
Experience in:
Customer Service, A/P, A/R, Payroll, Cash Handling, Monetary Deposits, Sales, Collections, 10-key, Computer Skills, Fax Skills, Data Entry, and all other office and customer service duties as needed.
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