Front Office Customer Service

Siddhant Patil

Mobile: 965-***-**** E-Mail: *******@*****.***

CAREER OBJECTIVE:

Enthusiastic, results oriented Export-Import professional with experience instores management, Import and Export, Logistics Coordination, Pre and Post Shipment Documentation, Bank for Payment realization. Intend to build a career in leading Corporate World with committed & dedicated people, which will help me to grow of my career as well as the organization.

ACADEMICS

Qualifying Examination

Name of Institution

Specialization

Board / University

Year of Passing

Grade

Diploma in Custom Clearance and Freight Forwarding

Garware Institute

Custom Clearance Process

Mumbai

University

2014

First

Bachelor Of Management Studies. (B.M.S.)

Bhavan’s College

Marketing Management

Mumbai

University

2012

First

H.S.C

RamniranjanJunjunwala College.

Science

H.S.C

2009

First

S.S.C

All India Education Society (A.I.E.S.)

All

S.S.C

2007

Distinction

STRENGTHS

Hardworking

Quick to grasp

Willing to learn

WORK EXPERIENCE 03.12.2012- 31.10.2014

Company Profile:- MOL Information Processing Services (India) Pvt. Ltd is second global back office operation of MOL (Mitsui O.S.K. Lines). MOL is one of the world's leading multi modal and deep-sea container carriers.

Job Profile:-Worked as a Customer service in US Export Documentation Team.

Manifestation of Bill of Lading

(Ocean, Waybill, Part load, Merge BL, Switch BL & Memo BL.)

Correction in B/L due to change of destination, Switch B/L, Additional requirement of customer etc.

Release of B/L ( Release Way B/L, Ocean B/L, Switch B/L & release at destination)

Preparation of database in Excel format.

Handling Jabber online conversation with front office at MOL America.

Knowledge about mail drafting etc. in lotus mail.

Informing and giving Letter of Indemnity, Title Certificate & Letter of Guarantee.

Release of B/L ( Release Way B/L, Ocean B/L, Switch B/L, Telex release & release at destination)

WORK EXPERIENCE 14.11.2014 - 27-Aug-2017

Company Profile:-DHL Logistics Private Limited offers supply chain management and logistics solutions to its clients. Its services include sea freight, air-freight, project forwarding, consolidation, and warehouse handling.

Job Profile:-Worked as aExport Coordinator in Front Office (Under Third party payroll).

Handling freehand & Nomination shipment

Approaching suppliers for custom clearance also through DHL.

WORK EXPERIENCE 05-Sept.-2017 to25th June,2019

Company Profile:- TOLL GLOBAL FORWARDING INDIA PVT. LTD., Operation& Customer Service Executive ( Under Third party payroll)

1.Handling Nomination shipments

2.Filing SI to carrier website, ESI, and also Manual format.

3.Folow-up with carrier for MBL release, Invoice copy and also for correction in MBL.

4.HBL release & MBL release.

WORK EXPERIENCE 1st July, 2019 to till date.

Company Profile:- KINTETSU WORLD EXPRESS (INDIA) PVT. LTD.

1)Filing various carrier’s SI, releasing MBL & HBL

2)Removing Vendors, Shipping Line payment & submitting in payment portal.

3)Sending pre-alert to Overseas Agent

4)Manifesting Customer invoice & sending to them for payment.

5)Docket creation, Cost book in system, Vendor code creation

6)Releasing Direct shipper’s MBL. ( RFS OBL etc.)

7)Filing AMS, Sending ISF details for US Shipment.

8)Filing AFR for Japan shipment.

9)Informing to carrier to file ACI for Canada Shipment.

10)Informing to file FMC for US shipment before Container gate in

HOBBIES

Traveling

Swimming

Playing chess

TACHNICAL SKILLS

Practiced Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express.

PERSONAL VITAE

PASSPORT NO. : S4480434

Date of Birth : 14.10.1991

Address : Dsouza Compound, Near Eden-College, Kurla-Andheri Road,

Safeedpool, Mumbai 400072

Languages : English, Hindi, Marathi.

I hereby declare that all the information given above is true to the best of my knowledge.

DATE

PLACE: Mumbai SiddhantVithal Patil

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