Life Insurance Back Office

RANJU KATARIA Mob.: 965-***-****, Email: ***********@*****.***

CAREER GOAL

To continuously contribute to the organization and enhance my personal growth

through newer roles and opportunities while implementing knowledge gained through

professional experience and educational qualifications.

WORK EXPERIENCE

Total work experience of 7+ years.

ORGANISATIONAL DETAILS

MDH INTERNATIONAL SCHOOL

Positions Held:

− TGT-SOCIAL SCIENCE TEACHER (June’2018 – March’2020)

Key Responsibilities:

− Teaching Social Science from class VI to VIII

− Preparing students for various cultural and extracurricular activities

MRV Jr. SCHOOL

Positions Held:

− Center Head (July’2015 – Jan'2017)

Key Responsibilities:

− Managing day to day office operations of the branch.

-Manage Parents/ Managing customer /walk ins/phone calls/ correspondence of the branch

− Manage and supervise teachers, coaches, counselor, support staff.

− Developing academics programs

− Preparing budgets for routine activities.

− Establishing performance goals and objectives for the school as well as

for teachers and keeping records.

− Keeping teachers trained and motivated.

− Monitor students progress.

− Visit classroom to evaluate teaching methods and provide performance standards for teachers.

-Prepare reports (office reports, observation report) etc. and update records and report to senior management.

- Assist colleagues, manage agenda points and appointments.

CMC LIMITED (A TATA consultancy services Organization)

E-Governance Project under Ministry of External Affairs.

Positions Held:

−Team Leader Operations/Customer Service (April’2011 – July’2012)

Key Responsibilities:

− Handling passport related services at Passport Seva Kendras.

− Handling overall operations of the branch.

− Handling Team of 25 Team Members.

− Leading, mentoring & monitoring the performance of the team to

ensure efficiency in process operations and meeting of individual & branch targets.

− Identifying & implementing strategies for building team effectiveness

by promoting a spirit of cooperation between team members.

−Handling customer service and other operational activities including

front & back office.

Bank Ltd, New Delhi:

Positions Held:

− Officer (December 2007–october2010)

− Officer Trainee (September 2007 – December 2007)

ICICI Key Responsibilities:

− Handling Routine Audit Activities

− Regular tracking and reporting of business generated in the branch

− Cross-selling of Fixed Deposits, General & Life Insurance, MFs, andGold

− Operated as main cashier of the branch

− Handling customer service and other operational activities including

front & back office

− Handling inwarding and crisp process of the branch.

− Handling deliverables of the branch like debit card, chq.

Books.combi’s etc.

− Handling FCRM of the branch.

− Handling inventory of the branch.

MCLSBM School:

Position Held:

--PGT Economics and Business studies

Key Responsibilities: Teaching economics and business studies to senior classes and also handling some admin related task.

Was examination incharge.

Was handling co-curricular activities.

PROFFESSIONAL ACHIEVEMENTS

ICICI Bank Ltd, New Delhi

Won team achiever award in cross selling of gold and becomes the team

member of premium club.

Was able to bring incremental float of Rs 3 crores & source sixty high

value accounts for the last six months.

Life insurance done Rs 5 lakh every month on average.

PROFESSIONAL QUALIFICATIONS

M.COM in Finance from, SHIMLA (Himachal Pradesh) university, New

Delhi, April 2008

PGDBO-post graduation diploma in banking operations from IFBI,New.

Delhi, December 2007

NCFM certified, March 2009.

ACADEMIC QUALIFICATIONS

Bachelor of Commerce from Delhi University, May 2005 .

HSC & SSC from Saraswati Bal Mandir, New Delhi.

SPECIALISED MANAGEMENT TRAININGS

Attended training on ‘Passion At Work’

Attended training on mutual funds and life insurance…

COMPUTER PROFFICIENCY

Expertise in commercial package like, Finacle, FCRM

Expertise in Microsoft Office and general operations

LANGUAGE PROFFICIENCY

Verbal and Written Proficiency: Hindi, English

EXTRACURRICULAR ACTIVITIES

Co-curricular: Case study writing

Cultural: Active participant in various competitions in school, colleges

Other: Active member of IFBI alumni club.

ACHIEVEMENTS

Secured 3rd position in a general quiz competition at RIPPLE (University

College of medical sciences)

Secured 2nd position in Hindi essay writing competition conducted by Hindi

academy (All Over Delhi)

Topped the college in 2nd year of graduation

HOBBIES

Traveling, Interacting with people

PERSONAL DETAILS

Date of Birth: September 27, 1984

Marital Status: Married

Permanent address: A-91/1,Ganesh Nagar, New Delhi-110018

EDUCATIONAL QUALIFICATION

S.No.

Exams

Board &

University

Year of

Passing

Percentage

1

PGDBO

IFBI (Institute

of Finance

Banking &

Insurance in

collaboration

with ICICI)

2007

84%

2

M.Com(Finance)

H.P. University

SHIMLA

2008

56%

3

B.ED

Delhi

University

2006

58.8%

4

B.Com(Pass)

Delhi

University

2005

58.75%

5

12th

Central Board

of Secondary

Education

2002

66.6%

6

10th

Central Board

of Secondary

Education

2000

70.2%

7

Basic Computer

Course

DOEACC

2007

A+

8

CTET

Central Board

of Secondary

Education

2020

CLEARED

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