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Office Customer Service

Location:
Pretoria, Gauteng, South Africa
Salary:
15000
Posted:
August 26, 2020

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Resume:

CURRICULUM VITAE

VIANCA KAMOO

PERSONAL INFORMATION:

First Name(s) : Vianca Ilona

Surname : Kamoo

Residential Address : 298 Zelik Glynne ave

Eersterust

Pretoria

0022

Identity Number : 861**********

Contact Numbers : 067*******

Nationality : South African Citizen

Marital Status : Single

Languages : English and Afrikaans

ACADEMIC QUALIFICATIONS

High School Attendance : EERSTERUST SEC HIGH SCHOOL

Highest Standard Passed : Matric, Grade 12 (

Subjects : Afrikaans 1st Language HG

English 2nd Language HG

Criminology

Biology

Business Economics

Mercantile Law

COMPUTER SKILLS

Microsoft Outlook 97 & 2000; Office Packages namely; Ms Word 97/2000; Ms Excel 97/2000; Ms Powerpoint 97/2000; Corel Office Suite 7; Internet (Explorer); Windows 95, Delphi, Turbo Pascal, ABIE, KI, Session A & B, Onyx, Orbit, EXP, OS2.

ADMINISTRATION SKILLS

Administration Skills; Communication Skills (written and verbal); Organizational Skills; Time Management; Excellent Telephone Skills; Assertiveness; Professional.

EMPLOYMENT:UNIVERSITY OF PRETORIA

1.Provision of Financial administrative support to the Programme:

Assisting with budget processes;

Producing monthly cash flow statements for other projects;

Assisting with the compiling, managing and updating monthly, quarterly and annual financial reports; Computer literate in the Internal Computer programmes (PeopleSoft), MS Office and ClickUP

Assisting with the compiling, managing and updating monthly, quarterly and annual progress reports;

Assisting in the preparing submissions, memorandums;

Maintaining a central registry and file copies of all documentation;

Preparing supporting documents and data for meetings.

2.Provision of administrative and logistical office support to the Programme:

Setting up of meetings;

Compiling and distributing minutes of meetings;

Ensure that monthly expenditure are received from University;

Co-ordinate all admin tasks related to payments, leave and guidelines and any other interaction with University;

Co-ordinating workflow and logistics for all projects orientation workshops;

Filing and tracking of purchase orders, invoices, documents and correspondence;

Maintaining and updating records of all the projects;

Making travel arrangements for the SPMESP staff;

Ordering of office stationary and supplies.

3.Providing general office and secretarial support to the Deputy Director

Diary management for the Deputy Director;

Making travel arrangements for SPMESP staff;

Responding to telephone enquiries and e-mail correspondence

A thorough knowledge of and experience in the following:

Financial management systems;

Ability to arrange and systematise information;

Office management;

Workflow co-ordination;

Events and project management;

Management of monthly cash-flow statements;

Procurement policies and practices;

Knowledge of Treasury Regulations and the Public Finance Management Act;

A sound knowledge of computer applications including

MS Word, MS-Word, Ms Access Ms Power Point and Ms Outlook

Excellent written and verbal communication skills;

Excellent interpersonal skills;

Excellent numeracy skills;

Accuracy and attention to detail.

Key Responsibilities

Document Management & Typing

Typing of letters, reports and emails

Effective filing of documents

Arrange delivery of mail/courier documents

Diary Management & Meeting Coordination

Effective management of the HOD’s diary

Schedule meetings on behalf of the HOD

Ensure there are no clashes or overlaps in the HOD’s diary

Ensure logistical arrangements are done for meetings (boardroom booking and arrange refreshments)

Taking minutes

Follow up on issues emanating from meetings

Prepare meeting packs for HOD meetings

Administrative support

Stand in for any of the administrators if they are absent

Relieve the Receptionist

Handle enquiries and direct them to relevant people

Secretarial support to the HOD

Maintain staff telephone directory

Conducting research as and when required by the HOD

Travel Coordination

Arrange travel for the HOD both locally and international

Ensure all logistical travel arrangements for the HOD are done on time (i.e., accommodation, flights and car hire)

Qualification, Skills and Experience

Post matric qualification preferably in office administration/frontline/Secretarial

3 years or more experience as an Executive PA

Highly proficient in MS Office

Interpersonal skills

Well-spoken and good telephone

Ability to prioritise work according to urgency and importance

Ability to take own initiative and work proactively

Ability to communicate with people at different levels

High level of confidentiality

Punctuality

Excellent organising and administration skills

Attention to detail

Effective verbal and listening communication skills

Ability to communicate effectively, both orally and in writing

Ability to multitask

Time management skills

PREVIOUS EMPLOYMENT

Name of Firm : SEESA

Period of Employment : 01 February 2005 till 20 September 07

Position : Query Consultant

Reported to : Gerhard Maree

Contact Numbers : +27-12-322-****

Duties

Data Capturing and verification on captured information

Requesting of valuations

Confirmation on income on employed and self employed clients

Requesting of outstanding documentation

Arbitrations on declined applications

Updating the application notepad at all times with all relevant information

Skills & Competencies

System knowledge in respect of OS2

Good understanding of Branch & Mortgage Originator procedures.

Advance knowledge of section 45/57 endorsements, Substitutions, Trust, Re- advances, CC’s

Reason for Leaving : Career Advancement

PRESENT EMPLOYMENT

Name of Firm : PRONTO READY MIX

Period of Employment : 03 September 2012

Position : Admin Clerk

Reported to : Sorika Van Rensburg

Contact Numbers : 012-***-****

Duties

Client interactions, member maintenance and queries, processing of claims, fund updates, customer service, complex query resolution.

Running stats and new instructions on a daily basis

Preparation of admin reports, errors resolve, escalation resolution.

Name of Firm : V Tinto Attorneys

Period of Employment : 02 February 2007 – Currant

Position : Team Leader (Query Dept)

Reported to : Cornel Grundling ( Manager)

Contact Numbers : 27-012-***-****

Duties

Client interactions, member maintenance and queries, processing of claims, fund updates, customer service, complex query resolution.

Running stats and new instructions on a daily basis

Preparation of admin reports, errors resolve, escalation resolution.

Implementing and re-implementing Garnishee Orders

Refunds & Issue of Garnishee orders

Handling of written and verbal correspondence

Handling the entire Garnishee order process

COURSES

Planning, Organizing and controlling

Customer service

Telephone technique

; Ms Excel 97/2000; Ms Powerpoint 97/2000; Corel Office Suite 7; Internet (Explorer); Windows 95, Delphi, Turbo Pascal, ABIE, KI, Session A & B, Onyx, Orbit, EXP, OS2.

ADMINISTRATION SKILLS

Administration Skills; Communication Skills (written and verbal); Organizational Skills; Time Management; Excellent Telephone Skills; Assertiveness; Professional.

EMPLOYMENT:UNIVERSITY OF PRETORIA

2.Provision of Financial administrative support to the Programme:

Assisting with budget processes;

Producing monthly cash flow statements for other projects;

Assisting with the compiling, managing and updating monthly, quarterly and annual financial reports;

Assisting with the compiling, managing and updating monthly, quarterly and annual progress reports;

Assisting in the preparing submissions, memorandums;

Maintaining a central registry and file copies of all documentation;

Preparing supporting documents and data for meetings.

3.Provision of administrative and logistical office support to the Programme:

Setting up of meetings;

Compiling and distributing minutes of meetings;

Ensure that monthly expenditure are received from University;

Co-ordinate all admin tasks related to payments, leave and guidelines and any other interaction with University;

Co-ordinating workflow and logistics for all projects orientation workshops;

Filing and tracking of purchase orders, invoices, documents and correspondence;

Maintaining and updating records of all the projects;

Making travel arrangements for the SPMESP staff;

Ordering of office stationary and supplies.

4.Providing general office and secretarial support to the Deputy Director

Diary management for the Deputy Director;

Making travel arrangements for SPMESP staff;

Responding to telephone enquiries and e-mail correspondence;

A thorough knowledge of and experience in the following:

Financial management systems;

Ability to arrange and systematise information;

Office management;

Workflow co-ordination;

Events and project management;

Management of monthly cash-flow statements;

Procurement policies and practices;

Knowledge of Treasury Regulations and the Public Finance Management Act;

A sound knowledge of computer applications including

MS Word, MS-Word, Ms Access Ms Power Point and Ms Outlook

Excellent written and verbal communication skills;

Excellent interpersonal skills;

Excellent numeracy skills;

Accuracy and attention to detail.

PREVIOUS EMPLOYMENT

Name of Firm : SEESA

Period of Employment : 01 February 2005 till 20 September 07

Position : Query Consultant

Reported to : Gerhard Maree

Contact Numbers : +27-12-322-****

Duties

Data Capturing and verification on captured information

Requesting of valuations

Confirmation on income on employed and self employed clients

Requesting of outstanding documentation

Arbitrations on declined applications

Updating the application notepad at all times with all relevant information

Skills & Competencies

System knowledge in respect of OS2

Good understanding of Branch & Mortgage Originator procedures.

Advance knowledge of section 45/57 endorsements, Substitutions, Trust, Re- advances, CC’s

Reason for Leaving : Career Advancement

PRESENT EMPLOYMENT

Name of Firm : PRONTO READY MIX

Period of Employment : 03 September 2012

Position : Admin Clerk

Reported to : Sorika Van Rensburg

Contact Numbers : 012-***-****

Duties

Client interactions, member maintenance and queries, processing of claims, fund updates, customer service, complex query resolution.

Running stats and new instructions on a daily basis

Preparation of admin reports, errors resolve, escalation resolution.

Name of Firm : V Tinto Attorneys

Period of Employment : 02 February 2007 – Currant

Position : Team Leader (Query Dept)

Reported to : Cornel Grundling ( Manager)

Contact Numbers : 27-012-***-****

Duties

Client interactions, member maintenance and queries, processing of claims, fund updates, customer service, complex query resolution.

Running stats and new instructions on a daily basis

Preparation of admin reports, errors resolve, escalation resolution.

Implementing and re-implementing Garnishee Orders

Refunds & Issue of Garnishee orders



Contact this candidate