Travel coordinator,B2b & B2c Customer experience

Sakshi Sharma

E-mail - ******.**********@*****.***

Contact Number - 783-***-****

Career Objective:

To be a part of a challenging and growth-oriented organization and to synchronize my personal growth with organizational growth. Academic Quali ication:

● Pursuing a Master in Travel Management from IGNOU.

● I graduated in Humanities from Delhi university.

● I Passed Intermediate from C.B.S.E. Board in 2009.

● Passed High School from C.B.S.E. Board in 2011.

Professional Quali ication:

2 Year Diploma in Tourism & Ticketing completed from International Polytechnic for women, New Delhi, in 2013 . The contents of the course include French, Ticketing, Destination India, Accommodation & catering, International Tourism, Tourism marketing, Eco-Tourism & fare Construction & CRS, Etc. Internship/Training (04 March 2013 till 2 April 2013) Worked as Intern & assist seniors in looking after day to day tours recon irm the ground arrangements for groups and its traveling to India, handling con irmation, accounts & ile maintenance.

Professional Experience:

● Worked as an Operations Executive with a Travel Agency United Continental Travel Service in Lajpat Nagar, New Delhi (from May’13 to October’13)

● Worked as a Travel Consultant with a Travel Agency SimplYour Travels in Paschim Vihar, New Delhi (From Oct ’16- Feb’17)

● Worked in Make My Trip as an executive in Travel insurance in Gurgaon. (2year)

● Working as a Travel Consultant In Amigos Alliance LLP in Gurgaon.

Job Pro ile: Handling and responsibility

● Online/of line hotel bookings.

● Hotel inventory in the backend.

● Domestic tour costing and packages.

● Searching new and of beat Destinations for hotel contracting

● PAN India travel insurance.

● Travel insurance operations.

● CRM/emails.

● Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed

● Domestic Packages and itineraries.

● Social media.

Strength:-

• Ability to work in a team and to lead the team.

• Adaptability to any environment and diligence to work with integrity

• Punctual/Quick learner

• Maintain work discipline.

Knowledge:-

● In Computers

● Excel

● Good typing speed

● Knowledge in CRM

● Destination

● Graphic

● Content Writing for Posts

Personal Information :

Name : Sakshi Sharma

Father’s Name : Mr.Sanjeev Sharma

Mother’s Name : Mrs. Kusum Sharma

Date of Birth : 13 March 1994

Address : House No 3906, 1/A, SGM, Faridabad,121001

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