Sales Representative Customer Care
Resume:
CAREER SUMMARY
EDUCATION
WORK EXPERIENCE
Grace Saanu has a B.A in
Communications and Language Arts and
an M.A in Cultural and Media Studies
from the University of Ibadan. She is
dynamic, passionate and goal-oriented
with over 3 years’ experience in
Customer Service Delvery, Public
Relations, Teaching and Human
Resources Management. She has
dedicated her time developing herself as
an HR Personnel, Communication Expert
and Sales Person. Previously, she has
worked for Kounty Kitchen, ET Savings,
NTA and Nescafé, where at one of the
company’s coffee lounge outlet in
Ibadan, she led the team to record a sales
of more than 10,000 cups within a
month.
GRACE ‘DAMILOLA SAANU
10, Mapaderun Street, Behind T-exclusive Inn Limited, Bode Wasinmi, Bashorun, Ibadan.
**********@*****.*** 081********, 080******** University of Ibadan, Ibadan 2018 – 2020
M.A (Cultural and Media Studies)
University of Ibadan, Ibadan 2011 – 2015
B.A (Communication and Language Arts)
Our Lady of Apostles, Mary-Way, Ibadan 2005 – 2010 West Africa Secondary School Certificate Examination Check List Support Services, Ibadan July. 2019 – Till Date
[Verification Analyst and HR Support]
• Carry out regular verification of educational and employment claims of the company’s clients’ employees.
• Carry out staff recruitment and onboarding activities as well general clerical and administrative activities for the company in Nigeria.
Ehor Grammar School, Ehor, Edo State 2016 – 2017
[Mandatory National Youth Service Corps – Teacher]
• Taught English Language curriculum to both Junior and Senior Secondary School classes of the school and and saw to their various assessment and evaluation processes.
• Coordinated and Managed the school’s extra-curricular activities design including daily student briefing..
VALUES
Adaptability Self Confidence
Team spirit Self-Motivation
Loyalty Industrious
Go-Getter
New Spring College, Ibadan Sept. 2018 – June 2019
[Classroom Teacher]
• Taught English and Computer Science curriculum to both Junior and Senior Secondary School classes.
• Managed and Organised the school’s inter-level spelling bee competition that featured over 200 students.
SKILLS
HOBBIES
Reading, Writing, Travelling, Organizing,
Cooking and Meeting People.
REFEREE(S)
FOLASHADE OLAYIOYE (MRS)
Proprietress, God’s Precious Heritage Schools,
Ibadan, Nigeria
*****************@*****.***
OLUWAJOBA OLADEINDE (MR)
Banker, Ecobank Nig.Limited.
Ibadan, Nigeria.
*************@*****.***
Nigeria Television Authority 2015 – 2016
[Support Staff]
• Worked in the News and Current Affairs Department in assisting other staff source and curate latest news for airing.
• Supported in the general office administration and documentation.
NESCAFÉ 2014 – 2015
[Sales Representative]
• Worked as both public relations and sales representative in the Nesacafé Coffee Lounge at the university of Ibadan.
• Put up plans and budgets for various sales campaigns in line with the organisation’s budget.
ET Savings Limited, Ibadan 2013 – 2015
[Customer Care Officer]
• Made and received calls; speaking to over 100 people a day about the company’s products and services.
• Responsible for over 50% increment in number of subscribers for the company’s savings product.
Proficient in Project Management
tools like Trello and Asana.
Excellent in the use of Customer
Relationship Management Tool –
Zendesk
Proficient in Microsoft Word, Excel
and PowerPoint
Professional Emailing Ethics
Analytical and Interpersonal skills
Effective Communication skills
Strong organizational and project
management skills
Outstanding interpersonal
communication skills leveraged to
develop productive long- term
business relationships.
Kounty Kitchen, Ibadan 2012 – 2014
[Customer Care Officer/Sales Manager]
• Worked as sales manager responsible for product and delivery design.
• Received customer’s complaints and reporting them accurately for improved service delivery.
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