Customer Service Representative. Content Creator. Social media manager

KOLAWOLE OYEDOTUN, B.Sc.Ed

Residential Address: *, Adegbola Street, off Lawnson, Surulere, Lagos state E-mail Address: *************@*****.***

LinkedIn: www.linkedin.com/in/oyedotun-kolawole-b1b439162 Phone no: +234**********

WORK EXPERIENCE

TECH DRIVE DIGITAL AGENCY Surulere, Lagos

Content Creator (Freelance) (2019 Till date)

• Helped harness social media in integrating into a well-structured and organized marketing plan to reach its target audience.

• Conduct keyword search and use SEO guidelines to optimize content that reaches the audience and gain awareness.

• Promote content on social media, monitor engagement aiding organic traffic, and converting followers into potential customers using storytelling, paid ads, graphic designs and other social media tools.

AFRICA’S YOUNG ENTREPRENUERS Victoria Island, Lagos Customer Care Personnel/Telesales Agent (2019 Till date)

• Single-handedly handled over 70 calls daily, both inbound and outbound. Aided customers in problem solving and decision making on the company’s services.

• Engaged in Tele-sales to prospective members on an initiative that brought in customers with remarkable increase in company’s productivity.

• Provided information to applicants regarding upcoming events, sent out e-mails and reply to customers complain with swift response.

• Ensured the completion of projects under minimal supervision with accuracy and innovation. DOTMAN RIA HUB LIMITED Abeokuta, Ogun

Content creator/ Social media manager (2019)

• Prepared well-structured drafts using digital word processing and publishing platform (social media and blog post).

• Successfully reached out to customers through customized campaigns, informative write-ups and marketing goals.

• Tailored business goals and design strategies that go in line with the organization’s vision.

• Effectively managed social media accounts with resourcefulness and interactive posts. MOSTINAH GROUP OF SCHOOLS Ilasa Ekiti, Ekiti East

(NYSC - Place of Primary Assignment, Biology & Home Eons Teacher (2018 - 2019)

• Monitored and evaluated the student’s progress targets for the classes taught, and promoted pupils achievement to make a measurable contribution to the class, faculty and school at large.

• Prepared teaching plans and notes which actively involved all students been taught. Organized and conducted practical sections for students in the subject area. EDUCATIONAL QUALIFICATION

ADEKUNLE AJASIN UNIVERSITY Akungba Akoko, Ondo State

• Bachelor of Science in Education, Biology Education (2013 -2017) VOLUNTEER ACTIVITIES

• Poet/Story Writer: Writes poetry, articles and short stories for blogs/online platforms. 2020

• Content Creator: Support business owners in writing business plans and contents. 2020

• Presiding Officer: Independent National Electoral Commission, General Elections. 2019

• Provost: NYSC - National Emergency Management Agency CDS group, Ilasa-Ekiti. 2019

• Coach: Adekunle Ajasin University Chess Club. 2018

• YALI Network. 2018

• Supervisor: Campaign (Kick Against Polio), Lagos State Ministry of Health. 2016 CERTIFICATIONS AND ACHIEVEMENTS

• Data Analysis (Udemy Academy and LinkedIn Learn) In-lieu 2020

• Instagram Marketing (Udemy Academy) 2020

• Freelance Writing Course (Udemy Academy) 2020

• Secret Sauce of Great Writing (Udemy Academy) 2020

• Introduction to Risk Management (Slatecube Academy) 2019

• Certified Customer Service Representative (Udemy Academy) 2019

• Introductory Course on Digital Marketing (Google Digital Skills For Africa) 2019

• Gold Medal (Chess) 2016

CORE COMPETENCIES

• Database Management

• Customer Service

• Content Creator

• Digital Manager

• Client/Vendor Relationship

• Process Management

REFERENCES AVAILABLE UPON REQUEST.

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