Customer Service

OMONJIADE JOSHUA VINCENT

*, ***** ******, ****, ***** *****************@*****.*** 081********

Linkedin URL Address: www.linkedin.com/in/joshua-vincent CAREER SUMMARY

Confident sales/customer service agent skilled at converting leads to customer. Innovative in leveraging and communicating extensive knowledge of product and services as well as creating solutions for customers to drive loyalty, retention and revenue.

WORK EXPERIENCE

N.D.U. Communication December 2019-present

Role: Sales/Customer Service Agents

Achievements:

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirement

Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customers’ satisfaction rating by 50%.

Received consistently positive feedback for quality service, continually working with energy and enthusiasm

Maintained proficiency in sales techniques to achieve revenue goals.

Led educational training seminars and products demonstration.

Networked at events and phone to expand business profit revenue.

Exceeded established sales goals by 30%.

Increased customer satisfaction by resolving product issues.

Boosted sales revenue by promoting diverse product options.

Maintained excellent standards of service through impeccable attention to deal.

Resolved conflicts and negotiated mutually beneficially agreements between parties.

Responded to customer requests for products and service information. Trinity Christian Academy (NYSC) October 2018 – September 2019 Role: Teacher

Achievements:

Kept students on task with proactive behavior modification and positive reinforcement strategies

Enhanced students learning by optimizing wide range of instructional approaches and innovative classroom activities

Boosted students grasps of materials with weekly tutoring sessions.

Achieved 100% performance in students’ performance INDEPENDENT NATIONAL ELECTORAL COMMISSION (INEC) January – March 2019 Role: Ad-Hoc Staff (Volunteer)/APO (VP)

Achievements:

Monitored the voters and the voting activities at my assigned point

Ensured the proper coordination and collaboration of my team members

Resolved conflicts and mutual respect among voters in my voting point Jagal Group April 2010 – January 2011

Role: Sales Agents

Achievements:

Consistently met sales quotas

Frequently acknowledged by my supervisors for my negotiating and customer service skills

Maintained good working relationship with my supervisors and colleagues PROFESSIONAL CERTIFICATION

Fundamental Of Digital Marketing (Google Digital Skills for Africa)

Management service for people and resources(YALINETWORK)

Customer Relationship Management(CRM)/Alison Courses

Customer Service Specialist (Linkedin Certification)

Jobberman Soft-Skills Training( Jobberman Certificate Of Achievement) SKILLS

Interpersonal Skills

Persuasive and negotiation

Personal credibility

Good written and oral communication

Proficiency in the use of Microsoft

office(Word, Excel, PowerPoint)

Data analysis with the use of Power-BI

Customer satisfaction

Team management and collaboration

Capability to work with other team members

Creative problem solving

Knowledge of CRM tools

Customer complaint resolution

Tech savvy

Ability to multitask

Follow-up

Phone handling

Leadership communication

Emotional intelligence

Customer service delivery

Active listening and empathy

Patient and calm

Product promotion

Sales expertise

EDUCATION

University Of Ilorin, Kwara, Ilorin

Chemical Engineering (B.eng)

2018

NYSC Certificate Of Completion

Contact this candidate