IT Infrastructure

Location:

Johannesburg, Gauteng, South Africa

Posted:

August 25, 2020

Contact this candidate

Resume:

CHRIS MUNNIK

HEAD OF IT INFRASTRUCTURE

PERSONAL PROFILE

I believe that I am a confident, enthusiastic person who is passionate about IT. I am a hard working person who always tries to go the extra mile to complete the given tasks. I am always hungry to learn something new as well as provide as much value as possible. I am solution-orientated with exceptional critical thinking as well as creative in my problem-solving. I have effective leadership and motivational skills along with excellent written and verbal communication with executives, employees and clients.

Education History

BRYANSTON HIGH - 2003

Grade 10

- English

- Afrikaans

- Mathematics

- Science

- Technical Drawing

- Geography

- Computer Studies

CTU TRAINING SOLUTIONS - 2005

Network Specialist Course

- A+

- N+

- MCSE 2003

- Linux +

- CCNA

- SQL 2000

TECHNISA TECHNICAL

COLLEGE - 2004

- Industrial Electronics (N2)

- Mathematics (N2)

- Electrical Trade Theory (N2)

- Engineering Science (N2)

MICROSOFT INTERNATIONAL

QUALIFICATIONS - MCSE & MCTS

70-270 - Configuring & Administrating XP

70-290 - Managing & Maintaining Server 2003

70-291 - Implementing & Managing Server 2003

70-293 - Planning & Maintaining Server 2003

70-294 - Planning, Implementing Server 2003

70-298 - Designing Security for Server 2003

70-228 - Configuring & Administering SQL 2000

70-649 - Upgrade from Server 2003 to 2008

MCP ID: 3772753

072-***-**** ************@*****.***

https://www.linkedin.com/in/chris-munnik

Work Experience

HEAD OF IT INFRASTRUCTURE

SSDA & iContact Jan 2018 - Present

- Manage the client service desk teams for both iContact

& SSDA

- Manage the data center

- Manage the IT infrastructure, including business critical services and servers, firewall, Asterisk PABX, Azure Cloud Services, switches, server updates. Disaster recovery solution, SQL Administration, software

licensing and purchasing, hardware purchasing.

- Assign and manage projects for the various IT support teams.

- Assessing and managing the workloads of the teams.

- Dealing with clients and ensuring IT requirements are met in order to link required systems.

- Ensuring IT standards and policies are met and

adhered to.

- Creation of IT policies.

- Managing of various supplier relationships and

ensuring deliverables are met from their end.

CONTACT DETAILS

ID: 860**********

CELL: 072-***-****

EMAIL: ************@*****.***

DRIVERS : Yes

NOTICE: 1 Calendar Month

SALARY: To be negotiated

ICONTACT IT MANAGER

iContact Nov 2016 - Jan 2018

- Asset management and procurement.

- User support.

- IT Technicians escalation point.

- Server Support and maintenance.

- Provide after hour support.

- Managing of backups.

- Configuring of extensions, SIP trunks and dial plans for the various campaigns.

- Creating queues with the relevant IVR’s and periodic announcements.

- Managing various supplier relationships and service providers.

- Logging service requests with the service providers and following up until resolution is achieved.

Interests/Hobbies

Mountain biking

Football

Cricket

Traveling

Motor Sports

Action Sports

Aquariums & Aquascaping

Wildlife

072-***-**** ************@*****.***

https://www.linkedin.com/in/chris-munnik

Work Experience

OUTSOURCED ENGINEER

Supima Technologies Feb 2014 - Oct 2016

- Servicing various clients in and around Johannesburg CONTACT DETAILS

ID: 860**********

CELL: 072-***-****

EMAIL:

************@*****.***

LI: www.linkedin.com/chris-

munnik

DRIVERS : Yes

NOTICE: 1 Calendar Month

SALARY: To be negotiated

SERVICE DESK COORDINATOR/ SENIOR

NETWORK ADMINISTRATOR

Supima Technologies Feb 2011 - Feb 2014

- Manage the client service desk and assign calls to the team.

- Escalation point for the 1st line support technicians.

- Manage the work flow for the 1st line technicians.

- Manage all hardware and software asset control.

- Manage software licensing and servers for all

engineering based applications used.

- Administration of all Windows, 2000, 2003, 2008, 2008 R2 server based operating systems.

- Manage all backups for the various servers.

- Ordering of all hardware and software, license

renewals within the group.

- Provide 1st & 2nd line weekend support.

- Provide server support for Zimbabwe and Botswana.

- Provide remote support for remote sites and

international offices.

- Creation of policy documents such as checklists, guides and other ICT user forms.

- Updating of the company hardware policy.

- Rolling out of new hardware to various offices around the country.

1ST LINE DESKTOP SUPPORT

Supima Technologies Feb 2010 - January 2011

- Manage the client service desk and assign calls to the team.

- Escalation point for the 1st line support technicians.

- Manage the work flow for the 1st line technicians.

- Manage all hardware and software asset control.

- Manage software licensing and servers for all

engineering based applications used.

072-***-**** ************@*****.***

https://www.linkedin.com/in/chris-munnik

Work Experience

SYSTEM SUPPORT CONSULTANT

Reliable Networks (UK) Oct 2008 - Nov 2009

- 1st & 2nd line desktop support.

- Remote/Roaming support.

- Windows server 2003 SBS support and maintenance.

- Active directory management.

- Blackberry support.

- User training and assist in creating training material for users.

- Server & network roll outs.

Clients supported: Guess UK (Head office and stores), Brentford Football club, Robsons Real Estate agents London, UK Distribution (Distributed UFC magazine

within the UK), Roehamtop Sports Club and other clients. CONTACT DETAILS

ID: 860**********

CELL: 072-***-****

EMAIL:

************@*****.***

LI: www.linkedin.com/chris-

munnik

DRIVERS : Yes

NOTICE: 1 Calendar Month

SALARY: To be negotiated

NETWORK ENGINEER/FIELD TECHNICIAN

IT Simply (UK, London) May 2008 - Sept 2008