Medical Billing Customer Service

Lazenith Cousin

**** ********* ********* #*** **********, Texas 75067 313-***-**** **************@*****.***

CAREER PROFILE

Highly focused, organized and results-driven professional with the ability to identify goals, priorities and resolve issues efficiently. Excellent attention to detail, interpersonal, written, and oral communication skills, possessing the ability to maintain strict confidentiality and the ability to communicate with diverse groups. Pursuing a career with an organization that will utilize my leadership skills, management, and/or administrative skills to benefit mutual growth and success. Highly motivated, well organized, and eager to exceed the obligations set forth by the employer. Experienced in Microsoft Office Word, Excel, Power Point, Salesforce, Zendesk, TAXEX, MIWAM, Outlook

Education

Peloton College Dallas, TX November 2020

Medical Billing and Coding

ASHFORD UNIVERSITY San Diego, CA January 2017

Bachelor of Business Administration – Health Administration

HUSTON-TILLOTSON UNIVERSITY Austin, TX May 1998

Bachelor of Business Administration – Business Administration

Professional Work Experience

One Source Virtual, Coppell, TX

Payroll Tax Specialist, September 2017 – April 2020

Provide outstanding tax service support by responding to and researching Unemployment and Withholding tax notices/escalations with timely resolution of the problems.

Type letters and correspondence to resolve issues with penalties and interest with the Unemployment agency and make payments to resolve tax accounts

Communication with all State Unemployment agencies to resolve customer tax notices while providing excellent customer service with first-level support of client input and output transmission issues in order to provide professional and personalized customer service.

Calculates final payoffs for tax payments and compiles accurate disbursement information to ensure the bank or agency collects all required funds

Work with third party vendors to obtain documents needed, communicate updates and resolutions via ticketing system to OSV tax customers by utilizing the communication templates.

Maintains knowledge of changes in the Payroll’s system and software, trends in the payroll industry, and changes in wage and tax laws to provide informed guidance to our clients.

Assists in processing and preparing quarterly and annual payroll reports to State, and Local tax agencies.

Performs other work-related duties as assigned.

Accomplishments

Effectively resolve aged inventory and payment recoups minimizing cost

Initial Loss Reporting/Customer Associate; October 2016 – August 2017

State Farm Insurance – Dallas, TX

Collect, receive and review claim information, gather and document loss information

Apply claim handling procedures to process claims, initiate payments and close claim files

Communicate with customers via phone, mobile app, click to chat, and internet reporting

Handle a large volume of calls in a collaborative team setting

Senior Claims Examiner; 2002 – 2016

State of Michigan – Detroit, MI

Provided manager assistance; oversite to a team of 5 employees

Processed existing and new benefit claims for unemployment insurance

Provided advice on federal and state unemployment insurance laws to claimants and/or designated representatives

Interviewed claimants to determine documents required and obtain information needed to determine eligibility of benefits

Prepared claim for processing; data entry, verifying completeness of information, contact appropriate sources to obtain missing information

Collected, reviewed, and analyzed employment related facts to determine eligibility for new benefit claims, extended benefit claims, and additional claims

Provided status updates by phone and online chat sessions, advise on additional needed documentation and pending issues

Reviewed complaint documentation prepared by claimant or employers sent to the governor’s office and resolved the issue

Responsible for responding to client questions and complaints regarding claim filing process, resolve problems/issues by providing additional information or making referrals

Performs other duties as assigned

Volunteer Service

Second Ebenezer Church (Detroit, Michigan) – 2007-2016

Outreach to Elderly- 2011-2015

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