Assistant Front Desk

DANIEL

MAGAGULA

Hospitality Assistant

EDUCATION

Khanyisani Secondary School

Matric 31/12/2014

Subjects: SiSwati, English, Mathematical Literacy, Life Orientation, Agricultural Sciences, Geography, Tourism.

IQ Academy

2015

Course: Tourism & Hospitality Management

WORK EXPERIENCE

Andante Farm

2015 - 2016

Position: Front Desk

Receiving deliveries

Near2Numbi Lodge

2017 - present

Position: Hospitality Assistant

Responsibilities:

- Front of House management

- Bookings on Nightsbridge

- Guest receiving and departure

- Telephone bookings, quotes and customer liaison

- Room inventory

- Setting up venues for conferences and other meetings

- Setting up duty rosters

- Keeping staff attendance registers & working out overtime

- Room inspection and control

- Consumables inventory & stock control

SKILLS

Problem solving

Communication skills

Performing well under pressure

Going the extra mile for guests and staff

ACHIEVEMENTS & AWARDS

Best customer service & care Award

Near2Numbi Service Award: Good attitude & always helping where needed

Near2Numbi Certificate of Awesomeness for treating staff & colleagues professionally and with utmost respect while going above and beyond showing absolute loyalty to the company no matter what time of day or night!

Profile

I am an energetic, ambitious person

who has developed a mature and

responsible approach to any task that

I undertake, or situation that I am

presented with.

I have a clear, logical mind with a

practical approach to problem-

solving. I had in-house training in

leadership which helped me in

various difficult situations with staff,

therefore I am excellent in working

with people of all race, stature or

gender. My focus is to achieve

excellence and customer satisfaction

no matter how difficult the situation or

the person in front of me.

Personal qualities include:

- Self-motivation

- Creative thinking

- Adaptability

- Caring about people

- Serving attitude

- Respect for people, my work

and my family

Although I have not had so much

experience, I have an excellent track

record of endurance, steadfastness

and loyalty. I had to work extremely

long hours for extended periods of

time and realised that I am strong in

pushing through and endurance.

Contact

PHONE:

076-***-****

EMAIL:

************@*****.***

Hobbies & Interests

Reading, cycling, music, writing &

spending time with family. Watching

sport!

Contact this candidate