Sales Representative Customer Care

BRIDGET OSUMAH CHIBUIKE

Address: Regensi Condominium, Klang

Mobile Number: +601*********

E-mail: ***********@*****.***

Date of birth: 6/05/1986

Nationality: Nigerian (Please, there are still good and modest Nigerians)

Sex: Female

INTRODUCTION / BIOGRAPHY

My name is Bridget. I am humble, respectful, and smart. I worked as a Senior Customer Care Executive / Technical Support Executive and Sales representative in a Singapore Telecommunications Company (Singtel), Malaysia branch. I studied at the University of East London where I got my bachelor’s degree in International Business. I am currently unemployed and in search of a job. Hope to hear from you soon. Thank you.

SKILLS

Excellent customer service

Microsoft office word, Excel, and Microsoft office power point

Attention to detail

Computer and mobile troubleshooting

Team management and supervision

Interpersonal skill

Excellent corporate communication

WORK HISTORY

Company: Ferdinand Cooperation

Job Title: HR Executive Team Leader

From: 1/2/2004 to 4/9/2006

Responsibilities:

● Develop and execute the annual communication plan for company’s higher management

● Assisted with recruiting new staff

● Dealt with planning of company’s projects and developments

● Provided employees with career assistance

● Advocate for employees

Company: Dhesu Travel and Tours Sdn Bhd

Job Title: Office Administrator (two months Internship)

From: 1/11/ 2007 to 30/12/ 2007

Responsibilities:

● Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.

● Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.

● Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.

● Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

Company: Sudong Sdn Bhd

Job Title: Customer Care Executive / Technical Support

From: 2/1/2013 to 2/1/2016

Responsibilities:

Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions

Handling all mobile technical calls for wifi issues and mobile data related issues

Communicating clearly with clients both verbally and in writing on anti-virus suitable for their phones and computers.

Troubleshooting laptops to resolve customer's wifi and email issues

Company: Sudong Sdn Bhd

Job Title: Sales Representative Team Leader

From: 9/1/2016 to 29/3/2020

Responsibilities:

● Drove sales by educating customers about products and services such as new phones and plans suitable for them

● Handled managerial calls to settle disputing customers cases

● Coordinated timely responses to online customer communication and researched complex issues.

● Listened to customer’s questions and concerns to provide appropriate answers or responses.

● Communicated with accounting department to resolve credit and billing issues.

● Responded to customer inquiries and concerns within set deadlines

EDUCATION

● School Name: University Of East London

● School Location: Stamford College, Petaling Jaya

● Degree: Bachelor of Arts

● Field of Study: International Business

● Graduation Date: December 2012

AWARDS AND ACHIEVEMENTS

● Rivers State Government School Scholarship 2007-2012

● Silver award of excellence 2013

● Award for top five “service from the heart” 2014

● Award for top five “service from the heart” 2015

● Award for best customer service executive in Mobile department 2016 (I was sent to Singapore for this award)

● Best Sales Representative 2018 /2019

COURSES TAKEN AT SCHOOL RELEVANT TO THE JOB

● Human Resource Management

● Computing Studies

● Globalization and finance

● Modelling and spreadsheet

● Management Science

● Marketing Management

● Corporate Communication

COVER LETTER

Address: Regensi Condominium,

WW-3A-3, Klang

E-mail: ***********@*****.***

Mobile Number: +601*********

July 16th, 2020

Dear Sir / Madam,

My name is Bridget. I am humble, respectful, and smart. I worked as a senior Customer Care Executive and Sales Representative in a branch Singapore Telecommunications Company in Malaysia (Sudong sdn bhd). I studied at the University of East London, where I got my bachelor’s degree in International Business.

I am currently unemployed and in need of a new job. I am a fast learner and I can fit in to any position you have available. I am ready to relocate to any country with a job offer for me. It will be an honour to hear from you soon

My contact number is +601********* and email is ***********@*****.***

Thank you for your time

Sincerely,

Bridget.

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