Customer Service Nurse
Resume:
Karen Sermagno
Blk * Lot * Sepvhoai St Ibayo Tipas, Taguig, (PH)
********.*****@*****.***
PROFESSIONAL SUMMARY
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
EMPLOYMENT HISTORY
TECHNICAL SUPPORT The Result's Company Ugong, Pasig
Jun. 2017 – Jun. 2020
•Provide assistance for customers about service issue and phone issue.
•Promote company products, services, and savings plans when appropriate.
•Resolve customer complaints or answer customers' questions regarding policies and procedures.
•Provide assistance for customers with special billing requests..
Customer Service Sterling Global Call Center. Ortigas, Pasig
Nov. 2011 – Apr. 2017
•Provide assistance for customers about their food delivery
•Promote company products, services, and savings plans when appropriate.
•Resolve customer complaints or answer customers' questions regarding policies and procedures.
•Coordinate or perform activities associated with shipping, receiving, distribution, or transportation of their food.
•Check to ensure that appropriate changes were made to resolve customers' problems.
EDUCATION
Rizal High School Annex Pinagbuhatan, Pasig (2000-2004)
High School Diploma
SKILLS
Conflict Resolution
Experienced
Technical
Experienced
Time Management
Experienced
Ability to Work Under Pressure
Experienced
Customer Service
Experienced
CHARACTER REFERENCES
John Manalastas
Supervisor
May Anne Tamparong
Nurse
Mary Grace Tubio
Teacher
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