SYSTEM ADMINISTRATOR

OBJECTIVE: IT Technician

SUMMARY OF QUALIFICATIONS

Technically skilled, results oriented, Microsoft Certified System Administrator with sound problem solving strategies

Extensive experience with Microsoft Server technologies

Experience with connecting Microsoft technologies to a variety of business systems

Working knowledge of Windows Active Directory domains and networking concepts

Excellent communication skills, a positive and professional attitude, and issue resolution skills

Strong customer service orientation

AREAS OF EXPERTISE

Hardware Maintenance Network Maintenance Installation and Configuration Troubleshooting/Repairs Software Testing Customer Service

TECHNICAL SKILLS

Network Products: Routers ((wireless and LAN)) and Switches, Hub and Access Pointes, Cisco IP Phones

Operating Systems: Windows 2000, XP, 7, 8 and windows server ((2000, 2003, 2008))

Hardware: Computers, laptops, Scanners, Printers

Network Protocols: IIS, TCP/IP, DNS, DHCP

Internet: Internet Explorer and Outlook Express

MS Office Applications: MS Word, Excel, PowerPoint and Outlook

Other Applications: McAfee, Norton, Nod32 and Kaspersky Anti-Virus, ADManager Plus and ServiceDesk, LanDesk Management Suite and Call Manager 7.1

EDUCATION AND PROFESSIONAL DEVELOPMENT

New Horizons Learning Center, United Arab Emirates, Jan 2003 — Dec 2003

Completed (+A) & Microsoft Certified System Engineer (MCSE)

Certificates for Microsoft Certified Professional (MCP) and Microsoft Certified System Administrator (MCSA)

Sites Power Institute Dubai, United Arab Emirates, April 2009 — June 2009

Completed MS Exchange Server 2007

Cisco Certified Network Associate (CCNA)

PROFESSIONAL EXPERIENCE

Computer and Technical Support March 2015 - Present

International Trading & Technical Services, Richmond Hill, Canada

Key Accomplishments:

Installed the Computers and made all important updates (Windows, Antivirus, MS Office, …)

Shared Printers and folders

Made the presentations and formal letters

Repaired Computers

System Administrator Feb 2007 - March 2015

Government of Sharjah, Social Services Department, United Arab Emirates

This department is specialized in establishing of the role for social and home care services, protection of the vulnerable, provision of social support, and rehabilitation for the needy, also involved with social studies & research, ( which comes under the category of medical & health care ).

Key Accomplishments:

Managed 2 domain controllers + 18 deferent servers; started with 2 physical servers and then moved to Virtualization technology

Created and configured the new servers and assigned the fit space for each one on the SAN Storage.

Configured and managed the Active Directory, DHCP, DNS

Managed and configured the internal network in 13 new remote sites.

Connected all the remote sites with IP/VPN service from the ISP.

Handled troubleshooting and repaired the desktops, printers and scanner of the end-users.

Configured Cisco IP Phones using the Cisco Call Manager V7.1.

Installed and configured the Service Desk Plus and AD Manager Server and software.

Controlled the entire network at head office and remote sites by using LANDESK Management Suite.

Network Administrator and Technical Support (Owner/Operator) Jan 2005 — Jan 2007

Protocol Computers and Networks, United Arab Emirates

Protocol Computers and network is specialized in selling and repairing computers and accessories, configuring small home and company networks

Key Accomplishments:

Sold and repaired computers, printers and scanners, assembling computers.

Set up small networks for residences and businesses

Computer and Network Technician March 2005 — Jun 2006

American Academy in Ajman, United Arab Emirates

Key Accomplishments:

Set up and configured the network in the training room

Handled troubleshooting and repair of desktops.

Technical Support Jan 2003 — Jan 2004

New Horizons Computer Learning Center, United Arab Emirates

New Horizons providing industry-leading technical training that delivers the most relevant and intuitive computer courses and certifications.

Key Accomplishments:

Worked as a trainee in Technical Support, installed and repaired class room computers and prepared the computers for the next lecture

Sales and Technical Support Feb 2000 — July 2004

Milan Computer Shop, United Arab Emirates

Sold and repaired computers, printers and scanners, assembled computers

Set up small networks for residences and businesses

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