Customer Service Sales

Tereza Cristina Pereira

**** ****** **** *-*** Miami, FL 33143 786-***-****

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Education :

**** : Educational Credential Evaluators, In Judgment that Bachelor of Science in Brazil has the same equivalent of Bachelor of Science degree in United States, with a major in Psychology . Program were completed at the equivalent of a Universoty in the United States . Graduated in 1982 by Brazilian University, Rio de Janeiro, Brazil .

Work Experience:

Sales and Customer Service - Interval International – July 1999 – July 2020

Interval manages exchange and affiliate programs for more than 2 million customers worldwide, with a network of exchange of about 3,500 resorts in 75 countries. I started at Interval as a travel agent, later moving to the Waiting List Department, where the agent has to contact the customer in order to redirect their vacation to meet Interval's best interest. After 10 years I accepted the challenge of being the first to open the Portuguese Exchange Department (I was ahead assisting Marriott Portuguese and others Portuguese members at previously Department ) . Every day I check the voice messages of the two countries, check the waiting list matches by the computer for both countries. I respond emails to my personal clients and we are the ones who solve the problems of Brazil and Portugal . I also help my new colleagues, training and teaching. I am a trilingual agent with excellent customer service skills, I love educating and teaching members. As I have deep knowledge of the work, rules and regulations of all properties, I serve clients from USA and around the world in English and Spanish. I deal with incoming and outgoing calls. I am also responsible for the creation of a bi-weekly commission of 100% goal where I always reach.

I receive several letters from members with a recommendation for good service and have been indicated a few times as an employee of the month. Remote work experience .

Marketing Research : In Brazil - Brazil Market - IBOPE and University Sao Caetano do Sul I worked with different products collecting data, analyzing them to better understand what the group needed. It prepared market research results in a report to help business owners make decisions about strategies, operations, and possible customer base for the company. I traveled all over Brazil .

Director of the Official Fashion Guide Magazine – In Brazil - Brazil Market – Marketing Research - I was responsible for creating new subscriptions for the magazine " Guia da Moda " and maintaining those that already existed in the South and Southeast of Brazil. It was a magazine intended only for Fashion entrepreneurs. I created different groups of vendors by area, providing training and monitoring visits. Also, I participated in fashion shows ... Always studying the Brazilian and European Fashion Magazines to best provide good answer .

Inside Sales and Assistant Manager – Vasp Brazilian Airlines – In Miami - Provide support to all wholesalers and travel agent suppliers. Responsible for the functions of the Department in the absence of the Sales Manager; able to respond to emergency situations. My position was always to look for new routes with attractive airfares for all US travel agencies. It also created contracts for group travel, offering better advantages and covering proposals from other airlines. I have worked with more than 3 different reservation systems. I have always had an excellent interpersonal relationship with all agencies and exceeded the objective of the quotations department, solving all the problems of clients and travel agencies.

Languages: English, Portuguese (native) and Spanish.

Qualifications : Multiple Tasks, Extensive Knowledge of How to deal with Cultural Adversity, Portraying a positive and professional image of the Company, Computer Knowledge, Responsible, Ability to conduct sales according to the Company’s needs, maintain confidentiality and maintain a good work environment . Able to work outside normal hours, 100 % available to travel and relocation . I like to pass on trust to clients and always keep my promises . Behavior Analyst .

References : Available upon request.

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