Sales Executive/VM Ambassador, Receptionist

LIEZYL D. PULMONES

Address: Abu Dhabi, UAE

E-MAIL: **************@*****.***

MOBILE: 056******* / 056*******

PERSONAL INFORMATION:

Birthday : April 8, 1981

Nationality : Filipino

Marital status : Married

Birth Place : Norala South Cotabato, Philippines

CAREER OBJECTIVE

To obtain a good position in your company where I can utilize my skills, to establish myself in a stable and well-reputed organization, contribute my expertise and experiences, and be a part of the company’s growth with my loyalty, dedication and hard work.

STRENGTH / SKILLS

Determined & possess good interpersonal skills

Detail-oriented, efficient and organized person

Highly trustworthy, hardworking, reliable and flexible person

Excellent in Customer Service & a good team player

Positive/Self Motivated & Fast Learner

Sense-of-urgency skills and techniques with Strong problem solving

Flexible enough to work in diversified Environment

Knowledgeable in Microsoft Office, POS, X-store

Goal Oriented

WORK EXPERIENCES

Sales Executive / VM Ambassador

CHALHOUB GROUP of COMPANIES - Tory Burch – Abu Dhabi

Aug. 2, 2015 Up to July 31, 2020

Responsible for delivering an outstanding customer service to all guests and using appropriate sales techniques and product knowledge to reach the sales target.

Monitor month to date sales & KPI's (UPT, VPT & CR).

Enrol guest details in the CRM

Responsible for stock replenishment, promotion of products and new launches.

Increase sales using selling, up selling & cross selling techniques.

Build and maintain guest relationships in order to build strong loyalty.

Communicate with guests to assess and satisfy their needs, and meet or exceed their expectations.

Maintain high standards of Visual Merchandising, housekeeping in terms of cleanliness, display and stock rotation.

Implement all merchandising as per the brand’s visual merchandising guidelines.

Prepare stock on hand, & participate in inventories.

Attain guest needs, complaints & follow-ups.

Operating the till accurately, and cash handling and any other task.

Answering/Sending E-mails attain Phones Calls & Apply Work Permits if needed.

Request Items for guest needs and follow-up with them the status.

Receives Shipments & Arrange/Organize in the stock room.

Communicate with the guest for new collections, promotions & events.

Clienteling to make the guest feel important and valued by delivering personalized interactions or service.

Receptionist/Archive Clerk

ORYX OIL & GAS Supplies and Services L.L.C. – Abu Dhabi

May 2013 to July 2015

Handling Registrations & Pre-qualifications of Manufacturers & Suppliers to Oil and Gas Company.

Responsible for RFQ's (Request for Quotations) Collection, Cropping, Editing & Dissemination.

Coordinate With the buyers from ADNOC/OPCO's Group of companies.

Responsible for the submissions of documents (Tenders).

Doing Reports for Registration & Pre-qualification (Update).

Doing Weekly Report for Sales/Payables (Sales Tracking).

Responsible for Office Supplies, & Bill payments.

Cheque Encashment, Cash deposits, handling Petty Cash and Liquidations.

Received and Transfer Phone Calls, Responsible for Corporate emails.

Set appointment schedule with the clients.

Prepares Sales Invoice & Delivery Notes.

Process Employees Insurance, keeping/ Filling Documents.

Cashier

Chapters Café and Restaurant – Abu Dhabi

May 2011 to Oct. 2011

Responsible for handling cash counter and cash turn/hand over.

Provide timely, efficient & knowledgeable service for customers' satisfaction.

Helping entire operation to run smoothly and efficient.

Welcoming guest by providing them a good service and insuring them to feel comfort and appreciated.

Helps in taking customers order, & Introduce other alternatives when their orders is not available.

Sales & Training Associate

Boardwalk Business Ventures Inc. - Philippines

Sept. 2008 to April 2011

Welcoming the Dealers/ Customer in a friendly manner.

Assist Dealers/Customers complaint and queries.

Introduce New Products and Promotions in the market.

Maintain Good Visual Merchandizing.

Offers alternatives in the absence of the products of their choice.

Sales, Recruitment and Stock Monitoring.

Participate Monthly Inventory.

Conduct Weekly meeting and training with the Dealers.

Conduct Inside and Outside Branch Orientation Seminar.

Responsible for Monthly G-Mix (Program).

Initiate Recruitment Activities to meet Sales Target and Recruits.

Responsible for monthly sales reports and submission.

Sales Executive

Panasonic Manufacturing Philippines Corporation (PMPC) - Philippines

Nov. 2002 to Jan. 2006

Responsible for product bookings to increase the purchases of the buyers or business owners that contributes in achieving the sales target monthly.

Visit the dealers and Assist dealers activities

Marketing and product proposal

Conduct product orientation seminar

Inventory, Sales and staff monitoring

Prepare Sales Invoice, Monitor Stock Availability

Monitor Delivery of Goods

Paper works and documentation, Prepare monthly sales report

Attends monthly Sales Executive Meeting

Handle customers complaints and monitor competitors sales activities

Responsible for payment collection.

Hotel Receptionist

Dynasty Court Hotel - Philippines

May 2002

Welcoming guest in a pleasant, warm and friendly manner

Provides guests about the hotel information.

Assigned guest room and issuing key

Accommodate guest for checking in and check out

Assisting guest for their travel needs and reservations

Answering and transferring phone calls with proper phone etiquette.

Attain guest complain or concerns and see to it is resolve.

Handles guest payments and generate end of the day reports.

Communicate with the housekeeping for the readiness of the rooms

Maintain tidiness in the designated area and organized.

Demonstrate a high level of customer service at all times

Taking down notes about guest feedbacks if necessary

Increase sales by upselling (room upgrade) when possible

EDUCATIONAL BACKGROUND

University : Liceo de Cagayan University

Cagayan de Oro City, Philippines

Bachelor of Arts Major in English Literature

Graduated on March 2002

High School : Bacusanon National High Scholl

Bacusanon Pangantucan Bukidnon

Graduated on March 1998

Elementary : Bacusanon Elementary School

Bacusanon Pangantucan Bukidnon

Graduated on March 1994

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