Customer Service Sales

Curriculum Vitae

DANIEL UPRETI

Address: Abu Dhabi, United Arab Emirates

Email address: ************@*****.***

Work Phone No.: +971-****-****

Cell Phone No.: +971-*********

Seeking assignments in Marketing / Sales / Administrational & Customer Service with an organization of repute.

SNAPSHOT

Talented, customer service oriented, energetic and persuasive retail sales professional with over 5 years of experience in Retail Marketing with great managerial decision making, proven leadership skills and effective communication skills. Total focus on customer’s satisfaction; willing to go the extra mile to help. Honest, diligent, and dependable, as well as professional and goal-oriented. Determined, focused, and sensible, team player and motivator, who leads by example and is dedicated to getting the job done with solid computer skills.

PERSONAL PLUS

− Excellent interpersonal and communication skills.

− Innovate and resourceful with the ability to recognize new ideas and a talent for successful implementation.

− Capacity of sustained and prolonged effort, both, independent and within a team, and easy to adapt and integrate;

− Possess strong leadership and successful team building capabilities and excellent sales, presentation and customer service skills.

− Resourceful problem solver with proven ability to bring quick resolution to challenging situations as well as building friendly relationship with the customers.

− Dynamic, energetic, realistic and perfectionist personality. Key Result Areas

A. Sales Operation

Sales & Marketing

− Developing marketing strategies to build consumer preference and drive volumes.

− Evaluating marketing budgets periodically

− Providing direction to execute promotions/launches in sync with regional characteristics B. Customer Service

− Ensuring rendering of high quality services, resulting in customer delight.

− Interacting with guests to troubleshoot complaints and thus, improvising the process. Organizational Experience

Sales supervisor

Jan 2010 – Till Present

Zara (Abu Dhabi, UAE)

Dubai Holding Group LLC.

Job Description:

− Provide a complete shopping environment for the customers involving excellent product knowledge and customer service.

− Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining excellent product knowledge and all other aspects of customer service.

− Maintain an awareness of all the promotions and advertisements.

− Handling register till operations: (Basic operation of till, till handovers and reports, refunds and exchanges, arrangement of closing reports and banking, till and Cassiopeia machine update, troubleshooting etc.)

− Assisting in processing and replenishing merchandise; and monitoring floor stock to ensure that all products are adequately stocked and available for customers.

− Assisting the Visual Merchandising Team in floor moves, merchandising, display maintenance and housekeeping standards.

− Participating in year-end inventory and cycle counts.

− Maintain a positive & cheerful attitude and cooperate with team with perfect team synchronization.

− Process deliveries and stock transfers in an efficient manner in line with company procedure.

− Assist all activities in reducing stock loss by monitoring all company procedure including correct utilization of security equipment, vigilance to all areas of risk and preparing action plans to control stock loss.

Asst. manager

December 2008 – December 2009

Aldo group international

Dubai mall (UAE)

Job Description:

− To prepare the daily sales statement, daily purchase list, stock in/stock out and maintain the stock verification.

− Merging stock in a best seller to maintain the present sales.

− Support the store management in developing customer base by thanking re-assuring and re- inviting our customers back.

− Kept record of all information and documents related to daily work.

− Responsible for applying and maintaining retail store guidelines and standards for visual presentation, store appearance and recommending in-store promotions.

− Perform inventory management and keeping the management aware of the day-to day requirement of the customer. Requisite merchandise from stock room, monitor receiving, check in and stocking of merchandise to verify accuracy.

− Insure that the store provide a comfortable, informative and hassle free shopping environment by adhering to the visual merchandising theme.

− To achieve daily target and annual target

Sales executive cum cashier

August 2006- September 2007

Aldo group international

Mall of emirates

Job Description:

− Customer Service: Assisting the customer and serving in the best way his or her needs & wants.

− Taking care of complaints in professional way as well as resolving it the best way possible.

− Receiving stock using a computer.

− Coordinating items display in the shop.

− Very motivated and always available to assist customers and colleagues.

− Stock taking on daily, weekly & monthly basis.

− Handling cash.

Academic

Pre-University from St. Xavier’s higher secondary school, India Add on Qualifications

− Proficiency in Windows (95, 98, 2000, XP, Vista and Windows 7).

− Good knowledge of using Microsoft Office consisting MS-Word, MS Excel, MS PowerPoint.

− Good ability to use Email and Internet.

− Typing English (Excellent).

− Good knowledge of using Microsoft business solution Navision.

− Good knowledge of using IBM.

Language Skills

− English: Very good Reading, Writing and Conversation.

− Arabic: speaking

− Hindi: Very good reading, writing and conversation

−

PERSONAL INFORMATION

Nationality Nepali

Date of Birth 07 July 1984

Marital Status Single

Passport No 08544617

Place of issue Embassy of Nepal(Abu Dhabi,U.A.E)

Interests

Travelling, Internet, Music, Sports, & Reading.

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Daniel Upreti

Applicant

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