Ms Dynamics CRM Consultant
Resume:
GAURAV GUPTA
Address: Ambayani Apt, R. No ***, Chaitanya Sankul, Kulgaon, Badlapur East, Dist: Thane, M.H- 421503
Phone: +91-989*******
Email: ******.***********@*****.***
LinkedIn Profile: https://www.linkedin.com/in/gaurav-gupta-35120421/
To undertake challenging opportunity in organization where my abilities will enhance a corporate effort and provide me with an opportunity for personal and professional development contributing significantly to the organizational goal.
IT EXPERIENCE
FROM: NOV 2019 – TO: JULY 2020
POSITION: MS CRM DEVELOPER, Pragmasys Consulting LLP, Pune
CLIENT: BMW
LOCATION: India
PROJECT NAME: BMW INDIA
TECHNOLOGY: Dynamics 365 CRM v9.1
DESCRIPTION:
Providing support for Sales Module of CRM to flow smoothly from the Lead generation to its complete cycle till it is either WIN/LOST.
ROLES AND RESPONSIBILITIES:
I have been working in the Operations task supporting the CRM application for an Automobile company on the latest version of MS CRM v9.1.
Handle the calls and the emails for the issues faced by the users and resolving them.
Communicating with the team if any issues arises because of any code implementation and try to get that resolved asap to get the customer satisfaction.
Working in team and sharing the knowledge regarding the functionality and process of Dynamics CRM.
FROM: NOV 2018 – TO: OCT 2019
POSITION: MS CRM ASSOCIATE CONSULTANT, HCL technologies, Bengaluru
CLIENT: Nokia
LOCATION: Germany
PROJECT NAME: Case Handling Tool
TECHNOLOGY: D 365 CRM v 8.2, T- SQL, SSRS, Scribe Online, Azure AD, Logic Apps
DESCRIPTION:
Providing support for Service Module of CRM to flow smoothly from the case creation to its resolution and the integration.
ROLES AND RESPONSIBILITIES:
I have worked on the MS dynamics CRM v8.2 in the organization for a Telecom application where I was an L3 associate to handle the issues raised by users, support critical issues 24 by 7.
Sending the all the users using the application in case of critical issue.
Connecting and communicating with the users if the process is not followed as per the functionality and process developed.
Worked on the Workflows, Plugins, JavaScript, Customer Portal (ADX) and Scribe Online for the data migration or updates required at data level.
Debug the code and fix the code which causes the issue and implement the fix or handle a new Demand and changes required by the Business.
Establishing credibility and develop relationships with mid-level users with high motivation, good work ethic, maturity and personal initiative.
FROM: JUNE 2016 – TO: NOV 2018
POSITION: MS CRM ASSOCIATE CONSULTANT, Atos global, Pune
CLIENT: Nokia
LOCATION: Germany
PROJECT NAME: Case Handling Tool
TECHNOLOGY: D 365 CRM v 8.2, T-SQL, SSRS, Scribe Online, Azure AD, Logic Apps DESCRIPTION:
Providing support for Service Module of CRM to flow smoothly from the case creation to its resolution and the integration.
ROLES AND RESPONSIBILITIES:
I have worked on the MS dynamics CRM 2015/2016 v8.1 and v8.2 in the organization supporting and monitoring the application.
Monitoring the storage of the Azure VMs, database, and services.
Had an onsite experience to Munich, Germany twice for the handover process.
Worked on debug of plugins, workflow activities, javascript and on any demand request or change request or to fix any bug found.
Testing the enhancement internally and communicate with the User for UAT and then complete the process of deploying the patch to Production.
Resolve any issue related to the integration of CRM with the interfaces having an intermediate system.
Create and follow up on the tickets raised to Microsoft for the genuine bugs found in the CRM product.
FROM: JUNE 2015 – TO: JUNE 2016
POSITION: ASSOCIATE, Atos global, Pune
CLIENT: Internal Project
TECHNOLOGY: C#.NEt, T SQL, SSMS
DESCRIPTION:
Internal project to learn .NET MVC
NON-IT EXPERIENCE
FROM: JUNE 2010– TO: FEB 2011
POSITION: GIS ANALYST, Genesys world eye Pvt Ltd, Mumbai
CLIENT: NAVTEQ
LOCATION: India
PROJECT NAME: India Mapping
TECHNOLOGY: ArcGIS
ROLES AND RESPONSIBILITIES:
Data management on in-house tool ATLAS application where I used to update geographical information of signboards, naming roads etc.
Created navigation lines and analyze satellite images received.
EDUCATION
FROM: 2011-TO: 2014
DEGREE: MCA, Y.T.S.B.M, Mumbai
Full time MCA course from Mumbai University with 62%.
FROM: 2004-TO: 2007
DEGREE: BSC, R.J College, Mumbai
Full time Bachelor of Science course from Mumbai University with 67 %.
FROM: 2002-TO: 2004
DEGREE: HSC, S.I.C.E.S College, Mumbai
Full time Higher Secondary (12th) course from Maharashtra State Board- Mumbai Division with 62%.
FROM: 2001-TO: 2002
DEGREE: SSC, N.E.H.S School, MumBAI
Full time Secondary (10th) course from Maharashtra State Board of Pune with 62%.
INTERNSHIPS
FROM: JAN 2015-TO: APRIL 2015
POSITION: INTERN, Ness Technologies, NAVI Mumbai
Worked on Microsoft SQL server 2015 database of an application.
Written queries related to the issues and checked data consistency.
Generate SQL reports and share it with business users.
FROM: FEB 2014-TO: AUG 2014
POSITION: INTERN, Optimism Computer Education LLP, NAVI Mumbai
Worked on Asp.Net and Ado.Net, C# language for building the organization website which will track the students, they can appear for some initial tests, provide testimonials, Training facilities provision etc.
EXTRA COURSES
P.G.D Bio Analytical Science from 2007- 2008
Diploma in information Technology from 2008- 2010
PERSONAL VITAE
Date of Birth:
Marital Status:
Hobbies & Interest:
Passport No:
Corr. Address:
18th June 1987
Single
Arts & Crafts, Planting, listening to music, singing, drawing.
Z3197923
Maitree Vishwa Apt, R. No 101, Opp Samrat Ashok School,
Nr Vadacha Stop, Hingne Budruk, Karve Nagar, Pune.
DECLARATION
I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.
Date: / /
Gaurav Gupta
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