Customer Service Executive

RESUME

NARENDRA SINGH

Contact . 904-***-**** / ***********@*****.***

Address: Crossing Republick

Socitey – Exotica Eastern Court, Flat- A703

Ghaziabad 201016

A position that utilizes my knowledge and skills for the achievement of organizational goals and enables me to learn, grow, communicate with people and to implement my views which can be helpful for my organization. ACADEMICS

• High School From UP Board 2012

• Intermediate From UP Board 2014

• B.A. From DBARU University 2017

ORGANISATIONAL EXPERIENCE

Ienergizer (work for 6 month)

Designation – DSE (Dealer Service Executive)

• Attend calls from the deals of Samsung products.

• Record all the complaints regarding the installation of the product by the dealers.

• Send data to the to the seniors at the end of the day.

Q Conneqt (work for 16 months)

Designation –CSE (Customer Service Executive)

• Work in the Paytm Bank Process and answer 70-100 calls daily.

• Memorized software, sites and all the process of related to Paytm Bank.

• Resolve queries of customer related to their saving accounts, transactions, frauds, and any issued they faced.

• Informed customers about the fixed deposits and the any other offer provided by the Paytm or Paytm Bank.

• Send mails to the customers regarding their registered complaints and also for any information customers ask for.

• Maintained friendly and positive attitude at all the times, even with unhappy and unruly customers.

Ienergizer (work for 6 months)

Designation –CSE (Customer Service Executive)

• Answer and direct 60 calls, with the goals including tackle the customer calmly, transfer their calls to the relevant department to get the problem resolved.

• Take Domestic as well as International calls.

• Guide new joiner in taking the call and also in using the software properly.

• Received a 85-90% average customer satisfaction rating at the end of the month. HOBBIES

Playing cricket

Sketching

Reading books

STRENGTH

Openness to learn.

Passionate & dedicated about work.

Honest, hard worker.

Sense of responsibility.

Proficient in coordinating with the people.

Strong motivational and leadership skills.

PERSONAL PROFILE

Name : Narendra Singh

Fathers’s Name :Mr.Jitendra Singh

Mothers’s Name : Mrs. Sheela Devi

Date of Birth : 30-09-1997

Sex : Male

Language : English, Hindi.

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Date: Narendra singh

Place:

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