Customer Service Manager
Resume:
MARIA TERESA C.
PORTUGUEZ
PROFILE
Excellent in verbal communication,
active listening and great
collaboration skills with positive
attitude. Acquiring an extensive
experience in resolving conflicts.
Compassionate, caring and discreet
with a high level of organization skills.
Openness to feedback and has a
high regards to emotional intelligence.
CONTACT
ADDRESS:
SofraBaniyas Restaurant, Airport Road,
Abu Dhabi, U.A.E.
PHONE:
050 - 5922359
EMAIL:
************@*****.***
SKILLS
Communication Skills
Professionalism
Organization Skills
Information Management
Microsoft Office
EDUCATION
University of Nueva Caceres, Naga City, Philippines June 1995–March 1999
Bachelor of Science in Secondary Education Major in Library Science Nadia Institute, Tourist Club, Abu Dhabi, U.A.E.
February 2013–April 2013
Secretarial Course
WORK EXPERIENCE
Corporate Ambassador
Clinique – Estee Lauder Company; Travel Retail, DFS Abu Dhabi International Airport, U.A.E.
September 2010 – September 2020
Making maximum sale while providing luxury customer service. Acquiring continuous learning through local and international through E-learning in order to embody the Corporate Identity demeanor, value and ethics of the Brand and Company.
Corporate Ambassador
Cartier International SNC; Travel Retail, DFS Abu Dhabi International Airport, U.A.E.
July 2008 – September 2010
Provided a professional presentation or Cartier products and store. Engaged with the customer by positive, enthusiastic and empowered luxury service to produce maximum sales.
Sales Consultant
Nestle Company International; Travel Retail, DFS Abu Dhabi International Airport, U.A.E.
September 2007 – July 2008
Implemented a sincere and impactful service to the customers in order to satisfy their needs. Executed the highlighted promotions to produce maximum results.
REFERENCES
Leon Lamboo
Commercial Compliances
Manager, ADAC.
*******@****.**
Sheryl Fajardo
Assitant General Manager, DFS
Abu Dhabi International
Airport.
******.*******@*****.***
Key Account Specialist
Oakwood Enterprises Incorporated; Pili Camarines Sur, Philippines June 2005 – April 2007
Managed queries sent to regional and corporate offices. Handled client’s accounts, updated reports and monitored solution and strategies and conducted the highlighted promotions to drive maximum sales.
Medical Representative
United Laboratory; Pili Camarines Sur, Philippines May 2003 – May 2005
Acted as a go between Healthcare provider for pharmaceutical companies promoting products, negotiating contracts, assessing sale performance and resolving client concerns.
Personal Attendant
Areej Housel; Sultanate of Oman
August 2001 – July 2003
Assisted and took responsibility for the library work and travel assistant. Administrative Secretary
Sodacoo International Cooperation; Adamson Makati Manila, Philippines
April 2000 – July 2001
Travel arrangement, Handled trades, Licensing with clients, Organized meetings and Follow up contracts.
TRAININGS AND SEMINARS
November 28, 1998
Optimizing Education Resources to Meet Challenges of the Next Millennium
Sponsored by: Rex Book Store
February 22-23, March 1-16, 2003
Basic Safe Training; Personal Survival Techniques, Fire Prevention and Fire Fighting, Elementary First Aid, and Personal Safely and Social Responsibility.
Sponsored by: Polytechnic Colleges Foundation STCW Training Dept. May 12-16, 2003
Crowed Management, Passenger Safely and Safe Training for Personal Providing Direct Service to Passenger in Passenger Spaces Sponsored by: International Maritime Training Institute May 12-16, 2003
Proficiency and Survival Craft and Rescue Boat
Sponsored by: Philippines Nautical Training Institute October - December 2005
Salesman of the Month (award)
Sponsored by: Oakwood Enterprises Inc. Johnson & Johnson Distributor Bicol Region
March 6-7, 2006
Convention and Seminar Theme: “The Game”
Sponsored by: Johnson & Johnson, Philippines Clark Field, Pampanga
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