Sales Customer Service

DANIELA MATIAS New York, NY 917-***-**** **************@*******.***

BUSINESS DEVELOPMENT MANAGEMENT ANALYST PROJECT MANAGEMENT

Recent International Business graduate with 5+ years of work experience of managerial experience in various corporate settings. Proficient in demonstrating exceptional in customer services, management, and business development. Goal-oriented, fast-learner, problem solver and resourceful candidate with high level of leadership, communication, organizational and negotiation skills. Ability to prioritize duties and work independently. Ability to support and manage high performing teams. Seeking to leverage experience into a role with a progressive company.

EDUCATION

BERKELEY COLLEGE, NEW YORK, NY

Bachelor in Business Administration, International Business, April 2020

Relevant Course: Branding, Sales & Customer Service Management, International Strategic Management, International Banking & Finance, Intercultural Communication, Global Business Management, International Marketing, Financial Accounting, Corporate Finance, Global Supply Chain Management.

Award And Honor: Dean's List

Extracurricular Activity: Model United Nations (MUN) Club

WORK EXPERIENCE

EMPIRE STATE DEVELOPMENT, NEW YORK, NY

Business Development/Project Coordinator Intern, Jan 2020 – April 2020

Assisted with managing customer service business contacts (Internal and External).

Researched, identified and created new business opportunities, engaging with new customers through referrals, networking and cold calling.

Assisted in programmatic support and the development and implementation of technical assistance services.

Prepared outreach flyers and marketing materials for events, maintaining files and ensured that all tracking systems and customer relationship management CRMs databases were current

Developing innovative business strategies.

GRUPO BOAVIDA, LUANDA, ANGOLA

Commercial Director Assistant/Office Supervisor, Jan 2017 – Nov 2017

Demonstrated leadership skills by acting as Manager on duty in the absence of upper management.

Provided Administrative Supportive to the VP and Sales director. Office Duties.

Leading, planning and executing projects ensuring completion upon timeframe with a limited budget.

Engaged and prioritize all customers relations to benefit overall customer satisfaction.

Strategically prepared events and activities for existing clients to bring in new sales.

Ability to enhance customer experience with professionalism in challenging circumstances.

Prepared weekly lead and sales follow up, reached out to prospective customers and created sells strategies.

Prioritized and problem-solved multiple tasks connected to multiple projects at one time.

POLTEC INVESTMENTS, LUANDA, ANGOLA

Receptionist/Administrative Assistant, Nov 2016 – Jan 2017

Data Entry

Provided administrative and clerical support including facilitating interdepartmental communication, managing schedules and maintaining digital filling system.

LUACELGURLS HAIR PRODUCTS, LUANDA, ANGOLA

Brand Manager and Marketing Representative, Mar 2014 – Mar 2015

Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs.

Reviewed operational records and reports to project sales and determine profitability.

Monitored customer preferences to determine focus of sales efforts.

Represented company at trade association meetings to promote products.

ADDITIONAL SKILLS & LEADERSHIP

Bilingual: Fluent Portuguese

Oracle Primavera; Microsoft Office (Word, Excel, PowerPoint and Outlook) QuickBooks; CRM Systems

R (programming language)

Business Entrepreneurship- Young African Leaders Initiative- Alumni 2016

Managerial Accounting- University of Virginia (Expected completion August 2020)

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