Customer Service Assistant

DJEMILA YANKINE

**** ***** ********* *** **, Bronx, NY 10456; 646-***-****, **********@*****.***

SUMMARY

I am a compassionate, caring person, who loves and enjoys helping others. I have worked for 3years as a Nurse Midwife back in my home country, Burkina Faso (West Africa) before coming to the United States. I am currently a Certified Patient Care, EKG and Phlebotomy Technician. As I pursue a Nursing Degree at the Borough of Manhattan Community College (BMCC), I look forward to utilizing my skills, my certifications and my passion of healthcare to the next opportunity.

EDUCATION

Borough of Manhattan Community College, New York, NY Associate in Applied Science Degree; Major: Nursing, Expected date of graduation: June 2022, GPA: 4.0

ABC Training Center, Bronx, NY

Completed Patient Care Technician training, March 2020 National School of Public Health of Ouagadougou, West Africa Midwife Diploma, October 2008 - July 2011

EXPERIENCE

BMCC, New York

College Assistant June 2019 - May 2020

• Assisted new student programs and the office of student affairs

• Welcomed incoming students to BMCC through GPS orientation

• Assisted new students office with First Year Experience (FYE)

• Promoted different programs and services available to students Knotel, New York

Member Service Associate July 2017 - August 2018

• Managed amenities for members

• Facilitated and updated workspace to meet the standards of Knotel

• pprovided customer service to members and guests as they entered and exited the space

• Restocked supplies and recorded inventory to ensure efficiency and prevent shortages Yalgado Hospital, West Africa

Midwife October 2009 - November 2012

• Took and monitored vital signs of pregnant patients

• Assisted with prenatal care and delivery of pregnant women

• Administered postnatal care to mothers and their newborns

• Followed guidelines for follow up care

SKILLS & ACCREDITATION

• Fluent in French, Bissa & Dioula

• Beginner in Microsoft Excel, Proficient in Microsoft Word, PowerPoint and Outlook

• Certified PCT, EKG and PT by National Healthcareer Association (NHA)

• Certified CPR/AED/First Aid and BLS

VOLUNTEERING & LEADERSHIP

• BMCC PLUS program, Spring 2019

• NSLS & PTK honor member, Spring 2019

• ASAP Student Leader, Fall 2019

• New York Cares volunteer, since November 2018

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