Customer Service Representative
Resume:
Georgia Tubbs
Professional, Dedicated and Ready to Work
San Antonio, TX 78202
**********@*****.***
Ambitious, adaptable, multifaceted professional seeking full time position where I may offer exceptional customer service, record keeping and general office skills that will contribute to superior office competence and output.
#readytowork
Work Experience
Data Entry Operator 1
DATA MARK/ DOL (DEPARTMENT OF LABOR) - San Antonio, TX May 2020 to Present
The Data Entry Operator 1 is responsible for processing information while using a desktop computer. The Operator compiles, codes and documents all information provided from specific sources. The operator must be able to type a minimum of 45 wpm with 98% accuracy rating in numeric and alpha/ numeric mix. The operator also keys from written and image source documents according to the specific client requirements. Responsible for data entering The Department of Labor's workman's compensation claims into the companies data base. Proof read incoming claims, verify which program the claim belongs to, data enter and submit claim information into system (alpha docs system) Customer Service Representative
Alorica - San Antonio, TX
November 2018 to May 2020
Inbound call center representative that assists Aetna insurance participants with monitoring their IRS governed tax free Health Saving Reimbursement Account by checking the members account balance, ordering members the health savings account debit card, assist participants with navigating through company's website to file and review claims, view transactions, verify reimbursement funds and substantiating documentation sent in by the member. Master Hair Stylist
Sam's Barber Shop - San Antonio, TX
June 2014 to January 2018
Licensed in the states of Texas and Georgia, contracted to performed high quality, custom hair styles at clients request. Courteously greeted clients, responded to clients inquiries, coordinated client appointments, consulted and provided excellent customer service and cosmetology services to ensure client retention.
Housekeeper-Guest Services
Woodspring's Suite's - San Antonio, TX
November 2016 to May 2017
Courteously greeted customers, responded to customers inquiries in person or by telephone, routed telephone phone calls and retrieved messages, check guests in and out of hotel ensuring that proper payment methods are applied to each portfolio, closed out all daily accounts, prepare departure folios and ensure that all accounting information is documented and properly noted. Established and maintained clean and comfortable home environments by performing cleaning duties such as vacuuming, cleaning windows, making beds, dusting and bathrooms. Hair Stylist /Gocha
Blendz Hair Studio - Atlanta, GA
February 2009 to October 2012
Pleasantly greeted clients, performed high quality, custom hairstyles per clients request, developed strong customer relationships, documented client service information into log book, Assisted salon staff with prepping clients for full service such as shampoo, conditioning and blow drying. Administrative Assistant/Receptionist
International Limousine - Atlanta, GA
December 2007 to September 2008
Courteously greeted guests, inform guest of fleet inventory, policy and payment information, schedule vehicle type per clients request, schedule pick up and drop off time for guest transportation reservation, accommodated guests with requested amenities, received and processed payment information.
Closing Coordinator ll
South Star Funding LLC - Atlanta, GA
June 2005 to March 2007
Provided internal customer service for underwriters, closing attorneys and mortgage brokers, responsible for opening, maintaining and filing for later retrieval, all documents related to the sale or purchase of a home or business, researched and verified home buyers application information. Verified new homeowners home insurance policy, proofread closing attorneys contact information such as email, phone numbers, fax and bank account information to ensure accurate transmittal of mortgage documents and money wiring.
Education
License in Cosmetology
Empire Beauty School - Atlanta, GA
2011
Certificate of Completion
Ivy Tech State College - Indianapolis, IN
1999
G.E.D
Ivy Tech State College
1999
Skills
• Customer Support (10+ years)
• CSR (5 years)
• Customer Service (10+ years)
• Call Center (10+ years)
• Customer Care (10+ years)
• Administrative Assistant/Receptionist (4 years)
• Switchboard (5 years)
• Data Entry (4 years)
• Proofreading
• Makeup Application
• Hair Styling
Certifications and Licenses
Driver's License
Assessments
Typing — Highly Proficient
May 2020
Transcribing text using a standard keyboard.
Full results: https://share.indeedassessments.com/ attempts/0cefbea468b35e4b711c53302b04cd52eed53dc074545cb7 English Communication Skills: Typing — Highly Proficient May 2020
Transcribing text using a standard keyboard.
Full results: https://share.indeedassessments.com/share_to_profile/ c1fa9bd86cb99a71432d0b90bdd0ae59eed53dc074545cb7
Customer Focus & Orientation — Expert
May 2020
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ f4aeb298ef29ed0a1fefa3f5b5c4b48deed53dc074545cb7
Data Entry Clerk — Highly Proficient
May 2020
Maintaining data integrity by detecting errors.
Full results: https://share.indeedassessments.com/ attempts/2c6d09edd2ce296dca845115ab792aaeeed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Additional Work History Customer Service Representative- Land America/Info 1-Atlanta, GA
• Assisted mortgage and finance companies in third party calling to creditors and applicants via conference call to verify and update credit report trade line information on applicants' credit reports. Hewlett Packard/Customer Service Representative- Ft.Wayne, IN
• Maintained a call volume of 45-50 inbound calls per day, communicated with computer engineers via telephone/email to locate and order multiple Compaq/Hewlett Packard computer parts from several in-house warehouse stations throughout all regions. Demonstrated multi tasking by performing from several screens at once, while providing professional, courteous customer service via telephone, scheduled flights and couriers for computer parts to be delivered to final destination, tracked ground shipping using FedEx online tracking to monitor the e.t.a of equipment.
• Scientific Atlanta/Switchboard Operator-Handled 15 line switchboard, routed calls to the appropriate department, also responsible for mailing out acknowledgement forms to customers, data enter online shipping information and purchase orders.
• PRG Schultz/Customer Service Representative- Maintained a high call volume of 135 + outgoing calls per day, assisted in auditing debt collection by being the liaison between clients and over1200 venders.
Rainbow Realty- 09/01 to 06/03
Indianapolis, IN
Administrative Assistant- Performed general administrative responsibilities. Assisted C.E.O., property manager and leasing agent with special projects as needed, assisted in promotional marketing ad campaign, data entered maintenance request, greeted tenants/customers, answering telephones, routing calls, mail distribution, scheduling appointments, prepare documents for weekly meeting, alpha-numeric filing, accounts receivables, made daily bank deposits, and monitored stock inventory.
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